Front Desk Receptionist - Swissotel Living Bodrum

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First impressions are everything! As a Front Desk Receptionist, you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Take the initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

• Service focused personality is essential; experience in Hotel is an asset
• Proficient in the English language (verbal & written), additional languages are a plus
• Excellent interpersonal and communication skills
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Prior experience working with Opera or a related system
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Able to work shift in terms of working hours
• Must have the ability to handle cash effectively and accurately