Events Executive

Department: Events

Report to: Events and Groups Manager

Salary: £32.000,00 + Bonus 

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

• Our mission is to make the impossible possible to realise your dreams. 

Duties  

• Respond to enquiries from agents and clients within time limit and in a professional manner.
• Record all objectives and planned activities for any managed accounts in the form of an account development plan and/or ensuring the information is up to date all times. 
• Prepare contracts and ensure maximum conversion of all business taken 
• Conduct show-rounds for existing bookings and for new clients in a timely and professional manner 
• Meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager.
• Work effectively during the RFP process to ensure that all rate loading is completed by specified dates. 
• Ensure client receives a detailed event order in advance of their event 
• Produce and distribute weekly sheets listing forthcoming events 
• Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within the guidelines issued.
• Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send them to the client 
• Update & maintain sales contact lists and account information Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds, and promotional activities. 
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.  
• Work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.
• Systems used: Delphi, Opera Cloud.

Customer Relations 

• Provide efficient, friendly and professional service to all guests. 
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction. 
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. 
• Work together with trust so that colleagues and management meet the goals of the department/Hotel. 
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. 
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’  

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. 

• Employee benefit card offering discounted rates at Accor worldwide
• £5 for any name mention
• £200 for the Heartist of the month (Employee of the month)
• Free and delicious meal breaks on duty
• Complimentary stays in UK and Northen Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Cycle to work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Wonderful and fun colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK