Duty Manager-Saudi

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We are seeking a professional and determined Saudi Shift Manager to join our team in the historic city of AlUla, Saudi Arabia. As a Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional experiences for our guests, and leading our team to maintain the highest standards of service and efficiency.

• Manage and coordinate daily operations of the property, ensuring smooth functioning of all departments
• Lead, motivate, and supervise staff to deliver outstanding customer service and maintain high performance standards
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain compliance with health, safety, and security regulations
• Implement and oversee quality control procedures to ensure consistent service delivery
• Manage inventory, budgets, and financial aspects of daily operations
• Conduct regular inspections of the property to maintain cleanliness and presentation standards
• Collaborate with other departments to organize and execute events and promotions
• Prepare and analyze reports on operational performance, guest feedback, and staff productivity
• Stay informed about local events and attractions in AlUla to provide recommendations to guests

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 3-5 years of experience in hospitality management or related field, including supervisory or management role
• Proven leadership skills with the ability to motivate and guide a diverse team
• Excellent customer service skills and a guest-centric mindset
• Strong problem-solving abilities and decisive decision-making skills
• Proficiency in operational management and budgeting
• Outstanding communication skills, both verbal and written
• Ability to work flexible hours, including nights, weekends, and holidays
• Computer literacy, including proficiency in MS Office and property management systems
• Knowledge of Saudi Arabian hospitality industry standards and regulations
• Understanding of local culture and customs in AlUla and Saudi Arabia
• Fluency in English; Arabic language skills are highly desirable
• First Aid and CPR certification (preferred)
• Ability to remain calm and effective in high-pressure situations

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus