- Tiempo completo
- Permanente
- Habitaciones
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Chennai OMR, Chennai, India
__jobinformationwidget.freetext.ExternalReference__
REF35564B
Duty Manager
Region
MEA SPAC
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Playa del Carmen
Area
Habitaciones
Descripción
¡Bienvenido al corazón del hotel! Como Camarista deberas asegurarte que nuestros huéspedes disfruten de un espacio impecable y acogedor, contribuyendo así a crear experiencias inolvidables para ellos.
Referencia
f4a3393e-13fb-4b9f-b813-a1260990478b
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Permanente
Locations
Barcelona
Area
Habitaciones
Descripción
What you’ll doWe are looking for a Call Center Agent (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Call Center Supervisor, you will provide telephone customer service
Referencia
e487e533-6cc6-4b65-a6c4-9df6fc874075
Fecha de cierre
01/01/0001
Salario
Ubicación
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Hamilton
Area
Habitaciones
Descripción
Summary of Responsibilities:Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging
Referencia
2e3c1850-33b6-4e8e-914d-6adf7f5a3d35
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Permanente
Locations
Barcelona
Area
Habitaciones
Descripción
What you’ll doWe are looking for a Guest Experience Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a nat
Referencia
b9718892-35b0-4c3c-b7a3-b8ca2de79ba4
Fecha de cierre
01/01/0001
Salario
Ubicación
The Plaza - A Fairmont Managed Hotel, New York, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
New York
Area
Habitaciones
Descripción
Concierge The ability to anticipate Guests’ needs, provide attentive communication, be resourceful and well-informed ensures our guests have a truly memorable and personalized experience.Compensation
Referencia
89de3e40-2171-4f81-a8ec-f481b1eb7182
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Boston
Area
Habitaciones
Descripción
The purpose of this position is for the concierge to have a positive effect on each guest experience. The concierge will greet guests and assist with all questions and luggage, and provide recommenda
Referencia
2e2688de-0145-488c-888c-ebb730f2edbe
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Temporal
Locations
Banff
Area
Habitaciones
Descripción
First impressions are everything! As a Room Attendant with the Fairmont Banff Springs Hotel you will have the opportunity to create lasting memories for every Guest by ensuring that guest rooms are co
Referencia
199ce6c7-6753-4067-8d60-bec8e67ca348
Fecha de cierre
01/01/0001
Salario
Ubicación
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Hamilton
Area
Habitaciones
Descripción
Summary of Responsibilities: Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:Oversee day to day shift operations aspec
Referencia
34658008-d6f7-4b2a-b55e-f44ae642c50a
Fecha de cierre
01/01/0001
Salario
Ubicación
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Hamilton
Area
Habitaciones
Descripción
Summary of Responsibilities:Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, friend
Referencia
dcf88284-b0f0-4b7f-9352-a61e2ff8adf7
Fecha de cierre
01/01/0001
Salario
Ubicación
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Director
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Hamilton
Area
Habitaciones
Descripción
Summary of Responsibilities:Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging
Referencia
7cd63180-8d00-4460-910b-6a83d0e81faa
Fecha de cierre
01/01/0001