- Tiempo completo
- Permanente
- Habitaciones
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Chennai OMR, Chennai, India
__jobinformationwidget.freetext.ExternalReference__
REF35564B
Duty Manager
Region
MEA SPAC
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Cardiff
Area
Habitaciones
Descripción
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional
Referencia
2efc3243-23ec-4150-b480-3a2b9f3ca1d5
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Lake Louise
Area
Habitaciones
Descripción
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure
Referencia
3c221704-6b9e-46af-bb2c-b5735724d40c
Fecha de cierre
01/01/0001
Salario
Ubicación
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Not Applicable
Jornada de trabajo
Tiempo completo
Brands
THE HOXTON
Tipo de contrato
Permanente
Locations
Los Angeles
Area
Habitaciones
Descripción
We are looking for a Housekeeping Supervisor to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. What you’ll do…. Prov
Referencia
d94bd4d3-1900-44e2-aeca-a496dfb136a5
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
San Diego
Area
Habitaciones
Descripción
Rate of Pay: $19.10/hourResponsibilities: The Valet Coordinator/Cashier’s responsibilities include, but are not limited to; assisting all guests they come in contact with, primarily at the Valet/Bell
Referencia
9b2d81d8-2b83-40de-a286-2f8f38e455f9
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Heritage Place Mayakoba, Playa del Carmen, Mexico
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Playa del Carmen
Area
Habitaciones
Descripción
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Referencia
109b22e0-d210-4df5-9253-8ef41d358f15
Fecha de cierre
01/01/0001
Salario
Ubicación
Raffles London at The OWO, London, United Kingdom
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
RAFFLES
Tipo de contrato
Permanente
Locations
London
Area
Habitaciones
Descripción
Job Description JOB TITLE: Public Area Attendant DEPARTMENT: Housekeeping - Rooms Department EMPLOYER: Whitehall Hotel Limited (WHL) JOB LEV
Referencia
888820a7-b7e3-4204-a511-56d34afa4d18
Fecha de cierre
01/01/0001
Salario
Ubicación
Mövenpick Beirut, Beirut, Lebanon
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Beirut
Area
Habitaciones
Descripción
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inv
Referencia
857d8b1f-5628-4465-b074-2128666bd9c0
Fecha de cierre
01/01/0001
Salario
Ubicación
Hyde Hotel Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Dubai
Area
Habitaciones
Descripción
Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognitionAssist the Front Office Manager in all aspects of his/her dutiesEnsure repeat
Referencia
e01f8b83-67a5-4178-aa92-743693583895
Fecha de cierre
01/01/0001
Salario
Ubicación
25hours Hotel Copenhagen Indre By, Copenhagen, Denmark
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
25HOURS HOTELS
Tipo de contrato
Permanente
Locations
Copenhagen
Area
Habitaciones
Descripción
How does your working day look like …At the reception, you’ll make sure that guests aren’t just contented, but enthusiasticYou’ll always keep your cool – even when all the guests turn up to check in a
Referencia
f8e68d51-7359-4425-93fc-28ca560fdf40
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont The Palm, The Palm Jumeirah, United Arab Emirates
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
The Palm Jumeirah
Area
Habitaciones
Descripción
Consistently offer professional, friendly and engaging serviceIdentify and anticipate guests’ needs and ensure personalized service is providedProvide Food and Beverage servicesGreets guests and prese
Referencia
504fa520-9e48-420f-b230-b4d31d2ae906
Fecha de cierre
01/01/0001