Director of Operations

Join Manly Pacific today! 

Manly Pacific, a jewel within Accor’s luxury MGallery collection, offers a front-row seat to the iconic Manly Beach in Sydney, Australia. Guests indulge in calming, luxurious accommodations, exceptional wellness facilities, and the vibrant local scene, all set against stunning coastlines and scenic walks. Our spacious rooms and villas are crowned by a magnesium rooftop pool with panoramic ocean views, while rejuvenation awaits with guided yoga classes, Peloton bikes, and infrared saunas. Manly Pacific is an ode to the ocean—where tranquility meets the invigorating energy of its surroundings.

Are you a results-driven leader with a passion for luxury hospitality?

Join the iconic Manly Pacific Hotel – MGallery as our Director of Operations and play a pivotal role in delivering operational excellence, outstanding guest experiences and exceptional team performance.

As Director of Operations, you will provide strategic direction, leadership, and management support, ensuring all departments work cohesively to achieve the hotel’s objectives and uphold the MGallery philosophies.

You will lead and support the Front Office Manager, Executive Housekeeper, Chief Engineer, Restaurant Manager, and Conference & Events Manager to ensure seamless operations and excellence across all areas of the hotel.

In this key senior leadership position, you’ll collaborate closely with the General Manager, owners, suppliers, and contractors to drive performance, profitability, and brand integrity.

Key Responsibilities:

• Provide strategic leadership and operational oversight to all departments, ensuring exceptional guest service, operational efficiency, and cost control.
• Lead and support the Front Office Manager, Executive Housekeeper, Chief Engineer, Restaurant Manager, and Conference & Events Manager to drive high performance and teamwork.
• Monitor reservations, guest feedback, and market trends to identify opportunities for continuous improvement and growth.
• Analyse financial and service performance, managing budgets, wage control, and expenses to optimise profitability.
• Conduct regular inspections to maintain cleanliness, hygiene, and compliance with State, Federal, and brand standards.
• Foster a culture of collaboration, empowerment, and ongoing professional development aligned with MGallery’s People & Culture philosophy.
• Manage and strengthen relationships with owners, suppliers, and contractors to uphold operational excellence and brand integrity.
• Champion MGallery’s guest service vision by delivering personalised, memorable experiences and proactively engaging with guests to resolve issues.
• Ensure adherence to Workplace Health & Safety (WHS) standards, promoting a proactive safety culture and maintaining safe hotel operations.
• Represent MGallery and Accor with professionalism, enhancing the hotel’s reputation and actively promoting its services and brand initiatives.

We would love to hear from you, if you:  

• Minimum 4–5 years’ senior leadership experience in premium hospitality or airline industries, with a proven track record of driving operational success and implementing effective business strategies.
• Strong leadership and entrepreneurial qualities, with the ability to inspire, motivate, coach, and develop high-performing teams.
• Analytical and strategic thinker with excellent decision-making skills, commercial acumen, and adaptability to a fast-paced environment.
• Outgoing, self-motivated, and results-driven, with a genuine passion for luxury hospitality and delivering exceptional guest experiences.
• Sound knowledge of current hospitality trends, operational best practices, and alignment with MGallery values and the Accor Heartist culture.
• High personal integrity and flexibility to work a 7-day roster as required by hotel operations.

What’s in it for you:

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. 

• Work in front of the iconic Manly Beach
• Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants) 
• Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more! 
• Work for one of the most prestigious hotels in all of Sydney
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead!

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific. 

To apply please follow the link below or send your resume to maya.odonnell@accor.com.