Director of Housekeeping

We are looking for a Director of Housekeeping to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Reporting to the Director of Rooms, the Director of Housekeeping is responsible for shaping, developing, and overseeing all aspects of the housekeeping department. You will play a key role in setting up the operation, ensuring exceptional quality and cleanliness standards are consistently met.

What you'll do... 

• Lead the strategic planning and execution of all housekeeping operations.
• Ensure departmental service standards and sequences are consistently upheld.  Ensure all areas meet the Delano standards for service. Train and support the team in achieving and exceeding these expectations.
• Collaborate closely with all housekeeping partners and other departments on a daily basis.
• Build strong relationships with the Front Office and Engineering teams to ensure seamless communication and operations.
• Monitor and maintain high levels of guest satisfaction, resolving issues promptly and professionally.
• Manage departmental financials, including daily reporting, monthly profit and loss updates, and cost control.
• Oversee labor and payroll costs, identify efficiencies, and implement strategies to improve departmental revenue.
• Maintain and optimize purchasing systems to ensure effective inventory control.
• Observe, mentor, and develop team members, building a high-performing and service-focused team.
• Oversee and manage capital expenditure projects related to housekeeping operations.
• Drive innovative initiatives to improve guest experience, operational efficiency, and service delivery.
• Build strategic relationships within the hospitality industry to stay ahead of trends and best practices.
• Participates in Fire Safety and Loss Prevention programs.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, team member schedules, quarterly actions plans.
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service. 

What we're looking for...

• 5+ years of progressive experience in hotel or a related industry leadership role, preferably in an luxury or lifestyle brand hotel.
• Pre-opening experience preferred
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You’re a great communicator – both verbally and written – and a great listener. Fluent in English and Spanish (verbally).
• A proficient understanding of Computer systems such as: Opera, Hotsos, Microsoft Word, Excel & Outlook, point of sale systems.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. You prioritize and adapt to the changing needs of the operation.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You are able to easily identify and utilize emerging trends and technology to generate revenue. 
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.