Director of Fairmont Gold & Luxury Experience

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

The Director of Fairmont Gold & Luxury Experience is responsible for ensuring the smooth and efficient operation of all aspects our Fairmont Gold department, consistently achieving exemplary guest and food & beverage service across all 94 rooms, check-in desk and luxury lounge on the Fairmont Gold floor.

Salary Range: 

$80,000 - $90,000 gross annually, based on previous experience and education

Job Duties Include:

• Lead the Fairmont Gold team to maintain service excellence throughout the hotel's VIP area, including check-in, guest rooms, and food & beverage offerings in the Fairmont Gold Lounge
• Control the Fairmont Gold room inventory including upgrades, up-sells, out of order rooms, sell outs, preventative maintenance and special room projects - work closely with the Front Office and Housekeeping departments to sell and promote Fairmont Gold offerings
• Collaborate with the Culinary Team to craft the Fairmont Gold Lounge menu, taking into account food costs, ordering and presentation
• Create new initiatives that will 'Make Special Happen' for our VIP Guests
• Ensure the Fairmont Gold Team provides a best-in-class experience to guests, informing them about attractions, dining, special events, and other available services
• Maintain financial accountability with labor costs and departmental expenses, forecast and run the Fairmont Gold budget
• Handle and resolve Fairmont Gold guest’s complaints

• Previous experience managing a large hotel department for 3+ years
• A minimum of 2 years in a 4-diamond hotel, with concierge experience an asset
• Diploma or Degree in Hospitality Management is an asset
• Must be able to inspire a team to achieve the ultimate luxury experience
• Must have a proven record of exceeding guest expectations and commitment to guest service

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com