Catering Sales Coordinator

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

We are seeking an exceptional and highly motivated Catering Sales Coordinator to join our esteemed Sales & Marketing team at Fairmont Royal York. In this prestigious role, you will be instrumental in qualifying group and catering leads, managing bookings, and support the flawless execution of exquisite events. You will work closely with various departments to provide unparalleled service to our distinguished clients and support our sales team in achieving their ambitious goals. 

Key Responsibilities: 

• Assist with qualifying group and catering leads, researching space, entering bookings in Opera S&C, and presenting business at daily business meetings. 

• Proficiency with the event functions process and complete banquet event orders 

• Assist with rate loading and passkey generation 

• Solicit from and confirm with clients all information pertaining to the events they are planning, organizing and distributing all information to relevant departments. 

• Conduct client site inspections of the property. 

• Maintain current sales and promotional literature and prepare and disseminate month-end reports. 

• Provide administrative duties as required by the Assistant Director of Catering Sales, including regular sales office reception coverage and occasional Saturday office coverage. 

• Assist with the preparation and follow-up of sales events (off-site & at the hotel), and perform other duties as assigned. 

• Ensure prompt and courteous service is extended to both internal and external clients, responding to clients personally or directing them to the appropriate salesperson. 

• Minimum of 2 years of experience in sales or customer service, preferably in luxury hospitality and high-volume environments. 

• Excellent communication and organizational skills, with the ability to effectively manage inquiries, bookings, and administrative tasks. 

• Proficiency in Microsoft Office Suite and Opera (CRM Software). 

• Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth. 

• Familiarity with luxury hospitality standards, Toronto's hospitality market, and local attractions 

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)