Barback

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Barback is responsible for assisting the bartenders in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The Barback is also in charge of restocking the bar of glassware and liquor.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Readily smiles and maintains an engaging expression throughout full guest experience
• Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.
• Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.
• Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance
• Have a thorough knowledge of menus.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stations are kept stocked, tidy and clean at all times.
• Service guests to the standard steps of service while implementing fundamental standards as outlined by management
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Be familiar with fire extinguishers, locations and know how to use them.
• Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.
• Other duties as assigned.

Education & Experience:

• High School diploma or equivalent
• Excellent reading, writing and oral proficiency in the English language.
• 2-year food and beverage serving and/or related food and beverage experience in luxury hotel or restaurant.
• Knowledge of wines, spirits, and mixed drinks.

Physical Requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be highly articulate and avoids slang and excessive use of phrase-fragments
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper, clean and well fitted uniforms.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain consistent and complete communication amongst team and hotel associates.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Stock linen, china, silver and glassware for service.
• Ensure all silver equipment is in good condition and polished.
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to the bar.           
• Work closely and communicate with the kitchen staff.
• Assist in the breakdown of the bar and service well.
• Ensure clean, neat and organized work areas and service well.
• Use guest names for all guests as guest name becomes known.
• Supply ice to all bars.
• Assist bartenders with requisitions for all beverages
• Deliver supplies to the bar.
• Assist bartenders in service bars when possible.
• Assist bartenders in opening and closing duties.
• Maintain bars and service stations clean and neat.
• Complete all tasks with utmost concern for safety of fellow employees and equipment.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

• Hourly Wage: Introductory rate of $25.96 per hour and, following successful completion of 90-day probationary period, the rate increases to $28.84 per hour.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities