Assistant Sales Manager (Arabic Speaker) - SO/ Uptown Dubai

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Major Responsibilities:

The Assistant Sales Manager -  will be tasked to open new opportunities within both the local market as well as internationally. One of the responsibilities is to execute the overall account strategy for assigned local accounts to generate and maximize business for the property. Overall, the position is accountable for the following:

• Proactively identifies and solicits new business opportunities and contacts.
• Re-solicits non-managed realized opportunities including Turndowns, lost opportunities, and actualized
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand, etc. and how to sell against them.
• Retain, expand and grow account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.  Penetrate assigned accounts for group and transient, as well as explore opportunities for extended stay and catering sales business. 
• Maintain current business Accounts for new business within accounts.
• Serve as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, and issues are resolved timely and to the customers’ 100% satisfaction.
• Understand the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. Act as the customer’s advocate through understanding account needs and opportunities.  Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders.
• Represents the hotel at trade shows, sales missions, conferences etc. and in compliance with the annual business plan.
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Responds promptly and appropriately to incoming business leads.
• Includes successful execution of Sales strategies and business processes.
• Conduct and coordinate site inspections and FAM trips, as required.

GUEST SATISFACTION

• Gains understanding of the hotel’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event..
• Sets a positive example for guest relations

Skills and Knowledge

• Strong analytical skills to develop and review reports and determine other opportunities and ways to increase business levels.
• Systems knowledge and software knowledge
• Ability to prioritize and organize multiple work assignments.
• Fosters relationships and a positive climate to contribute to an effective team that is committed to organizational goals and initiatives; demonstrates flexibility in approach.
• Creates an atmosphere in which timely information flows smoothly throughout the department; possesses exceptional communications skills.
• Supports change within the organization, taking steps to remove barriers or to accelerate its pace.
• Effective up-sell skills of products and services and strong persuasion skills.
• Strong customer development and relationship management skills.
• Strong problem-solving and organizational skills.
• Strong presentation and platform skills.
• Effective decision making and influence skills.

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 50% off when eating at our restaurants and bars.