Assistant Head Housekeeper

Hotel St Moritz by MGallery

Be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness and guest care. Lead the department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.

• Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers, Team Leaders and Supervisors.
• Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
• Develop team roster at least 14 days in advance, approve timesheets and leave
• Work collectively with other Department Managers to ensure an aligned approach to service excellence

• 3 years of Housekeeping leadership experience, in a luxury Hotel
• Current First Aid Certificate
• Real eye for detail and willing and able to uphold high standards in cleaning
• Self motivated and enjoy working autonomously
• Strong communicator, with the ability to motivate your team.
• You can co-ordinate various tasks simultaneously
• A great team player who is able to work in a physically demanding role.
• Excellent English communication in written and verbal.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent, guaranteed 40 hours per week. Including shifts over weekends and public holidays. $67-71k dependent on experience. 

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Detailed description:

• Responsible for the cleaning of guest rooms ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with the procedures manual.
• Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers, Team Leaders and Supervisors.
• Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
• Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.
• Plan, organise and keep an accurate record by room / area of all deep cleaning carried out to ensure maximum cleanliness and logical work patterns as required by Hotel Policy.
• Responsible for the efficient running of the laundry and cost effective use of all linen within the hotel taking inventory on a regular basis and investigating stock losses as required by Hotel Policy.
• Responsible for the handling of guest laundry and lost property in accordance with Hotel Policy.
• Liaise with Front Office and Maintenance with regard to readiness of rooms with particular attention to guest’s special requirements and VIP rooms as required.
• Ensure the security of keys, storerooms and guest bedrooms.
• Liaise with the Maintenance department and General Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as required by Hotel Policy.
• Ensure corridors and staff areas are cleaned to standards specified in hotel policy
• Assist in the development of the Annual Business Plan and Financial Budget; use this as a guide to control expenditure during the financial year.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Adhere to the department budget through the Purchase Order System and inventory controls.
• Pro-actively control costs by being aware of forecasted business and targeted profitability, whilst maintaining standards.
• Assist supervisors and staff to present neat, clean and functionally operating outlets to protect their long-term investment value.
• Carry out regular programmed maintenance on all service equipment.
• Maintain confidentiality and secure storage of all intellectual property and databases.
• Report any damages to Hotel, guests or staff assets on the appropriate incident report form and investigate as required.
• Work collectively with other Department Managers to ensure an aligned approach to service excellence.
• Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of Trust You and hotel guest feedback and take action on any feedback.
• Attend to operational problems and needs promptly including customer complaints, enquiries and requests, take a positive problem solving approach.
• Maintain staff focus based on M Gallery and Accor principles, individualising and personalising service where possible, encourage staff to use their own initiative.
• Ensure that customer safety and security is maintained to high levels at all times.
• Ensure every member of the team is able to promote Hotel facilities service and is aware of special company/Hotel promotions.
• Ensure that strategies and practices are in place to facilitate the efficient staffing of the department to achieve financial and service quality targets.
• Implement Accor training initiatives with emphasis on structured on job training aligned with service standards and service procedures.
• Develop and implement with Supervisors, strategies to minimise staff turnover.
• Appraise staff performance utilising Accor performance review system, conduct frontline performance reviews for probationary and annual reviews; correct performance issues discipline and counsel as required in consultation with T&C Manager/General Manager.
• Ensure staff presentation is consistent with hotel staff handbook; uniforms correctly presented; name badges worn.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging communication with other departments within the hotel.
• Recruit staff who are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service. Identify and develop internal talent.
• Properly induct new staff into the team, department and hotel in the first week of their employment.
• Develop team roster at least 14 days in advance, approve timesheets and leave.
• When required, support the team in undertaking Supervisory or Room Attendant and Public Area cleaning duties.
• When required, support other departments across the Hotel.
• Any other duties assigned by your Manager.