Telephone Operator - Sofitel Nile Downtown

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Answers incoming calls.
•  Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.
•  Places outgoing calls.
•  Receives guest messages and delivers the same to the guest.
•  Logs all wake-up call requests and performs wake-up call services.
•  Provides information about hotel services to guests.
•  Understand the telephone operator board or PBX switchboard operations.
•  Provides paging services for hotel guests and employees.
•  Knows what action to take when an emergency call is required.
•  Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.

• Bachelor Degree in Hotel Management or equivalent 
• 1 year experience in customer focus atmosphere
• Ability to perform telephone etiquette and a calm, courteous demeanor under pressure.
• Able to perform job functions with attention to detail,  speed and accuracy
• Passion for delivering exceptional guest service and exceeding expectations.

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.