Senior Rooms Reservations Consultant, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title:                                         Senior Rooms Reservations Consultant

Department:                                   Reservations

Inspired and Supported by:      Reservations Manager

Your purpose will be:

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
• Responding to all individual room enquiries from Travel agents and sent via the internal sales team and the executive office.
• Work with the other departments closely to ensure all reservations are looked after with care, adding profile notes and Amenities.
• Deal with Travel Agents and assist as new requests and commissions
• Assist the Events team with the rooming entering room lists
• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
• Paying exceptional attention to detail by not comprising on quality standards.
• Building relationships with both our guests and your fellow colleagues
• Being organised and proactive in managing your tasks.
• Conducting all reservations tasks
• Follow all LQA and Forbes and The Savoy Standards.

• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
• Updating reservations ensuring a flawless arrival and departure experience.
• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
   
• Paying exceptional attention to detail by not comprising on quality standards.
   
• Building relationships with both our guests and your fellow colleagues
   

What you will need to do in this role?

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job related skills as per Accountable Duties.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you? 

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme