Senior Restaurant Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Senior Restaurant Manager
Fairmont Mumbai

We are seeking an experienced and dynamic Senior Restaurant Manager to lead the operations of our upscale dining establishment at Fairmont Mumbai. The ideal candidate will demonstrate strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences.

Key Responsibilities:

Operations Management:

• Lead daily restaurant operations ensuring smooth and efficient service delivery.

• Oversee staff scheduling including servers, hosts, and bartenders to maintain optimal coverage.

• Enforce high standards of service, cleanliness, and food safety protocols.

• Monitor inventory levels and collaborate closely with the culinary team for timely replenishment of food and beverages.

Guest Experience:

• Cultivate a culture of exceptional guest service by providing personalized attention and promptly resolving guest concerns.

• Regularly engage with guests to gather feedback and ensure satisfaction.

• Develop and implement strategies to enhance the guest experience, including menu innovations, special promotions, and creative presentation.

Team Leadership:

• Recruit, train, and mentor restaurant staff to uphold Fairmont’s standard of excellence.

• Provide ongoing coaching and performance evaluations to maximize team potential.

• Foster a positive, collaborative work environment encouraging teamwork and respect.

Financial Management:

• Monitor and analyze key performance metrics such as revenue, expenses, and profitability.

• Develop and execute strategies to optimize revenue while maintaining cost efficiency.

• Implement effective cost control without compromising quality.

Compliance and Safety:

• Ensure compliance with all health, safety, sanitation regulations, and company policies.

• Conduct regular inspections to identify and address maintenance or safety issues.

• Stay updated on industry trends and best practices to continuously improve operations and service quality.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum 5 years of progressive restaurant management experience, preferably in luxury hotels or fine dining settings.

• Proven success in leading high-performing teams and achieving operational excellence.

• Strong communication, interpersonal, and problem-solving skills.

• Excellent organizational skills and attention to detail.

• Proficient in MS Office and restaurant management software.

• Flexibility to work evenings, weekends, and holidays as required.