IT - Senior Customer Technology & Solutions Advisor (CTS)

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a Senior Customer Technology & Solutions Advisor (CTS) to join our dynamic Hospitality Technology team as part of a strategic transformation across ENA. This is a newly created position aimed at strengthening Accor’s digital and technological integration across its hotel portfolio in the region.

The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio, ensuring successful project delivery and full alignment with Accor IT strategies and standards.

Key Responsibilities

• Act as the main technology liaison between hotels and internal/external partners.

• Oversee the full project lifecycle: budgeting, scheduling, implementation, and evaluation.

• Manage and update the technical inventory of hotel portfolios (IT infrastructure, systems, partners).

• Coordinate technical deployment with internal departments and local service providers.

• Advise hotels on adopting innovative solutions and improving operational performance.

• Ensure compliance with global IT standards and lead continuous improvement initiatives.

• Provide technical recommendations and support hotel development plans (1–3 year scope).

Required Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, Hospitality Technology, or related field.

• Minimum 5 years of experience in IT infrastructure, systems, or service delivery.

• Experience in the hospitality industry is a strong plus.

Technical Proficiency

• Solid knowledge of IT infrastructure, OS, networks, and hotel-specific systems.

• Familiarity with project methodologies and best practices.

Soft Skills

• Strong communication and organizational skills.

• Teamwork and stakeholder management capabilities.

• Fluent in English; proficiency in a regional language is highly desirable.