- Vollzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Hotel Vancouver, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF73631X
Royal Service Agent - Overnight
Region
Luxury & Lifestyle
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Royal Service Agent
You can hear a smile over the phone, and yours sets the tone for unforgettable experiences.
As an Overnight Royal Service Agent, you'll be the voice of the hotel, delivering warm, professional service via phone and text to guests throughout their journey, from pre-arrival to departure. Your friendly and knowledgeable approach ensures each guest feels genuinely welcomed and cared for. In this pivotal role, you’ll also collaborate with various departments to ensure communication flows seamlessly behind the scenes.
What’s in it for you:
- A supportive, inclusive, and empowering workplace where people are at the heart of everything we do
- A fun and passionate hospitality team committed to making the world a more welcoming place
- Competitive starting wage of $25.45/hour, increasing to $31.81/hour after probation
- Complimentary meals during shifts through our Colleague Dining Program
- 50% off at our dining destinations in Vancouver, Victoria, and Whistler through the Pacific Northwest Food & Beverage Discount Program
- Monthly TransLink pass reimbursement available after one year of continuous service
- Comprehensive benefits package: medical, dental, vision, life, and disability insurance for eligible colleagues
- Company-matched pension plan and optional Group RRSP enrollment
- A complimentary hotel stay with breakfast for two through our Be Our Guest welcome program
- Exclusive Accor Colleague Benefit Card offering discounted stays and dining worldwide for you and your family
- A chance to work in a historic Vancouver landmark hotel with a legacy dating back to 1939
- Learning and development opportunities through our Accor Academies
- Opportunities to give back through our Corporate Social Responsibility initiatives
What you will be doing:
- Provide friendly and prompt guest service via phone and text, handling requests and inquiries with care
- Manage internal and external communication (voice messages, written notes, faxes) efficiently and professionally
- Promote hotel amenities, services, and offerings to elevate the guest experience
- Support and promote the loyalty program while ensuring smooth communication across departments
- Stay informed about emergency procedures and contribute to a safe workplace
- Follow all service standards and departmental policies for consistent guest satisfaction
- Perform additional duties as assigned
To be successful in this role we ask that you have:
- A service-focused personality with prior guest-service experience (luxury hotel experience is an asset)
- Proficiency with Microsoft Office applications and experience with Opera or a related system
- Strong communication skills, both verbal and written, with fluency in English (additional languages are a plus)
- Ability to stay calm and courteous in challenging situations while prioritizing guest needs
- Strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment
- Team player with the ability to work independently and present professionally
- Flexibility to work weekends, and holidays
Physical Aspects of Position (include but are not limited to):
- This is a full-time overnight position, with shifts typically scheduled between 11:15 PM – 7:15 AM
- This role involves frequent seated work, with occasional standing, kneeling, or light lifting
- May require occasional use of stairs, ramps, or ladders in the course of daily tasks
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis London Earls Court, London, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
MERCURE
Job-Typ
Festanstellung
Locations
London
Job-Kategorie
Talent & Culture / HR
Beschreibung
Key Responsibilities:1. HR AdministrationProvide general support for HR systems accessMaintain and update trackers, including:New starters and leaversVisa and passport expiration datesBradford Factor
Referenz
bebefb88-3731-4693-8eb1-f18ab32fbf88
Verfallsdatum
01/01/0001
Gehalt
Ort
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SLS
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Culinary
Beschreibung
To be responsible for all prepared pastry and food stocks (including dry stores) and replenish as necessary, and inform Executive Chef of any relevant shortages.• To be aware of all relevant food supp
Referenz
5503b395-301a-49e1-af0e-0d173b62862d
Verfallsdatum
01/01/0001
Gehalt
Ort
RAFFLES RAFFLES RESIDENCES THE RED SEA, Umluj, Saudi Arabia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
RAFFLES
Job-Typ
Festanstellung
Locations
Saudi Arabia
Job-Kategorie
Vertrieb und Marketing
Beschreibung
We are seeking a dynamic and strategic Cluster Marketing Manager to join our team in Umluj, Saudi Arabia. As a key member of our leadership team, you will be responsible for developing and implementin
Referenz
ee061a71-a919-4077-88c6-6d8a5b040626
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis London City - Shoreditch, London, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
London
Job-Kategorie
Culinary
Beschreibung
Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned stationPrepare food items as per standard recipe cards whilst maintaining portion control
Referenz
19a116c7-254a-4545-ac16-dc2d71075825
Verfallsdatum
01/01/0001
Gehalt
Ort
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
Issy-les-Moulineaux
Job-Kategorie
Legal
Beschreibung
Le Juriste travaille au siège d’Accor dans la région parisienne (Issy-les-Moulineaux).Au sein d’une équipe de 8 juristes, sous la supervision du Juriste Senior – Tech, il intervient sur les problémati
Referenz
4c003d0a-e50b-497b-92cf-07c090ce0b97
Verfallsdatum
01/01/0001
Gehalt
Ort
Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
Issy-les-Moulineaux
Job-Kategorie
Legal
Beschreibung
The Legal Counsel works in Accor’s headquarters in Paris Suburban Area (Issy les Moulineaux). Within a team of 8 lawyers, under the supervision of the Senior Legal Counsel – Tech, the Legal Counsel wo
Referenz
6507689e-fc85-4bc2-a991-5093be401bc4
Verfallsdatum
01/01/0001
Gehalt
Ort
25hours Hotel Frankfurt The Trip, Frankfurt am Main, Germany
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
25HOURS HOTELS
Job-Typ
Festanstellung
Locations
Germany
Job-Kategorie
Rooms
Beschreibung
Wie schaut dein Arbeitstag aus … Du sorgst an der Rezeption nicht nur für zufriedene, sondern für begeisterte GästeDu bleibst immer cool – selbst, wenn alle Gäste gleichzeitig zum Check-in einlaufenDu
Referenz
59686c2a-5f58-4013-9b33-2413e7cf8c98
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis budget London Whitechapel - Brick Lane, London, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
IBIS BUDGET
Job-Typ
Festanstellung
Locations
London
Job-Kategorie
Food & Beverage
Beschreibung
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Referenz
3bd44495-65c3-4f59-8ca6-56aff3d1a3f7
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Perth, Perth, Australia
Experience Level
Not Applicable
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Befristung
Locations
Perth
Job-Kategorie
Sonstige
Beschreibung
12 Month Maternity Leave – Conference & Events Coordinator – 30 Hours per weekThe newly reopened Ibis Perth and it’s 5 versatile events spaces Chelsea Social are on the lookout for a passionate Confer
Referenz
534660e7-9f1c-41b6-a482-6a71413600c3
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure London Earls Court, London, United Kingdom
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Befristung
Locations
London
Job-Kategorie
Rooms
Beschreibung
Duties To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.Ensure an accurate cashiering balance is performed at the completion of shifts.Ensur
Referenz
18785463-1c10-402f-847e-6565ae96c603
Verfallsdatum
01/01/0001