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FAIRMONT HANOI, Hanoi, Vietnam

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REF68461H

Restaurant Manager - BACCO Restaurant

Region

Luxury & Lifestyle


Company Description

At Bacco, we’re not just serving Italian cuisine — we’re reviving the spirit of those cherished Sunday lunches that linger in your memory. Rooted in the warmth of tradition and the soul of Roman mythology, Bacco is a heartfelt homage to joy, connection, and the art of living well.

This is no ordinary eatery. It's a lively, anti-ordinary space where guests are encouraged to “fare la Scarpetta,” laugh out loud, and toast to life with a glass of Limoncello. From show kitchens to candlelit evenings, shared pasta pots to tableside moments that feel like stand-up comedy — every detail celebrates comfort, community, and culinary theatre.

We’re looking for a Restaurant Manager who embodies that same spirit — someone outgoing, hands-on, emotionally intelligent, and passionate about hospitality that feels like home. You'll lead the Bacco experience, driving both the vibrant energy of the day and the intimate, glowing ambiance of the evening.


Job Description

Responsibilities

Business Performance

  • Responsible and accountable for outlet’s profitability and revenue generation
  • Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
  • Analyze and submit month-end reports and identify deviation from business plan goals
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
  • Plan, implement and measure profit enhancement programs by working with the Kitchen, Sales & Marketing Department. Prepare & submit post-mortem promotion report to F&B Director upon completion of promotion
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
  • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
  • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
  • Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
  • Maintain department communication logbook and updated notice board
  • To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
  • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Ensure that health, safety and security procedures are in place in the outlet
  • Attend all briefings, meetings and trainings as assigned by management
  • Assist other food & beverage outlets with their operations during peak times or when required

Team Management

  • Interview, select and recruit outlet employees
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

Knowledge and Experience

  • Diploma in Hospitality Management/Food & Beverage preferred
  • Additional certification(s) in Food & Beverage will be an advantage
  • Minimum 3 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

  • Strong leadership, interpersonal and training skills

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können. 

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