Reservations Manager

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Reservations Manager to join our team. 

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

In this role you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experiences from the first point of contact.

What you will be doing:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
• Identify and create opportunities for increased revenue working to achieve key financial targets.
• You will be responsible for ensuring all reservations in the PMS system are up to date and accurate
• Work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

What we are looking for:

• You are a natural leader and enjoy developing team members, and take pride in being involved in the operations when required.
• Keen eye for detail, enjoy creating and maintaining agreed standards and processes.
• Good time management skills and will be a confident communicator both verbally and written.
• You will thrive in a fast-paced working environment, and will be able to effectively manage complex and competing priorities.
• You have a passion for exceptional guest experiences and are committed to delivering high levels of customer service.
• Ideally you will have previous experience as a Reservations Manager or Supervisor with sound leadership skills and are now seeking your next career step. 
• Working knowledge of Opera cloud prefferred.

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.