- Vollzeit
- Festanstellung
- Vertrieb und Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
ibis Mumbai Vikhroli, Mumbai, India
__jobinformationwidget.freetext.ExternalReference__
REF63842M
Reservation Associate
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Main Purpose of the Job
Optimise Hotel occupancy, average rate and yield, successfully converting all reservation enquiries into materialised bookings and taking responsibility to attain the highest possible occupancy and average rate.
Key Duties
- Reporting to Reservation Manager of the hotel, in her absence to the Guest Service Manager.
- Promptly answer all requests for reservations and record them accurately
- Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
- Check no shows from previous day and give details to Guest Service Manager for processing and follow up
- Ensure all reservations loaded into the PMS system are up to date
- Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
- Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Guest Service, Telephones and ARS allotment holders
- Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned
- Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
- Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.
- Regularly check guest history records and advise Guest Service Manager should a tidy up need to be actioned
- Regularly monitor occupancy, judge busy periods and request assistance as required
- Closely monitor allotments and ensure all are being utilised and not oversold. Provide allotment statistics and ensure accurate handling / correspondence
- Have sound knowledge of Accor specified yield management practises and attend / contribute to monthly business strategy meetings
- Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
- Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets
- Communication between Guest Service and Reservations Office open and reciprocal
- Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures ensuring that
- Clear past reservations monthly and file in file boxes for storage
- Any other duties assigned by your Manager.
- Drive “Reservations” through effective training and mentoring of the fellow team members.
Financial/Asset Responsibilities/Duties
- Facilitate the smooth running of the department through adequate supply of materials and equipment.
- Adhere to the department budget through the Purchase Order System and inventory controls.
- Pro-actively control costs by being aware of forecasted business and targeted profitability, whilst maintaining standards.
- Utilise internet and email in conjunction with Accor Internet and Email policy.
Customers Responsibilities/Duties
- Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of Reservation and hotel guest questionnaires and take action on any feedback.
- Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
- Attend to operational problems and needs promptly including customer complaints, enquiries and requests, take a positive problem solving approach.
- Ensure that customer safety and security is maintained to high levels at all times.
- Ensure every member of the team is able to promote Hotel facilities service and is aware of special company/Hotel promotions.
Health & Safety Responsibilities/ Duties
- Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies.
- Ensure all practicable steps are taken to maintain a safe work environment following Accor Health, Safety and Environmental policies.
- Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures.
- Ensure all hazard are recorded and reported to the Management and that they are investigated appropriately with controls identified and reviewed.
- Implement Accor policy on prevention of Harassment/ Bullying in the Workplace according to guidelines.
- Ensure all protective clothing and equipment is provided to employees where necessary, maintained and they are train its use.
- Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken.
- All serious harm accidents are reported to management immediately and within 7 days in writing.
- All new and transferring staff have training and ongoing supervision to ensure they have the knowledge and skills to perform work tasks in a safe manner.
- Rehabilitation support and assistance is provided to injured workers following Accor guidelines.
- Review and develop health and safety policy objectives and plans at least annually.
- Be proactive in keeping departmental health and safety records and information up to date.
- Ensue site visitor / contractor entry procedures are applied.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SWISSOTEL
Job-Typ
Festanstellung
Locations
Izmir
Job-Kategorie
Rooms
Beschreibung
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Referenz
1af74a37-f2f5-4913-b275-b830be203bb8
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Sales
Beschreibung
Conducts daily sales calls and arrange site inspection trips to hotel for Leisure/ Corporate / MICE / GCC clients.Able to provide quick and timely responses, immediate communication to the properties,
Referenz
ae837a89-c159-4642-a46d-73e3c69f6ee2
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Bengaluru Hosur Road, Bengaluru, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Bengaluru
Job-Kategorie
Food & Beverage
Beschreibung
Perform opening/closing side duties as assigned and set all tables according to standards and proceduresDeliver F&B services in accordance to departmental standards and proceduresCheck on table settin
Referenz
9ae0d414-ca66-42fb-b90a-a79cbf4e32b2
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Melbourne on Collins, Melbourne, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Melbourne
Job-Kategorie
Culinary
Beschreibung
Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility:Focus on menu presentation and food quality through all Pastry areas with ownership over design, prese
Referenz
5d9294f7-28d2-4540-815c-4453c339488e
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Mumbai
Job-Kategorie
Rooms
Beschreibung
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Referenz
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
Referenz
a22a5126-99df-4b56-8bdc-13f356bcdf0d
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
Referenz
9ab4f081-b271-45df-a977-1456d97e6a2e
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Engineering & Wartung
Beschreibung
We are seeking a highly skilled and motivated Engineering Supervisor to join our team in Sofitel Dubai The Palm. As an Engineering Supervisor, you will play a crucial role in overseeing and managing t
Referenz
e4636332-f87f-463e-bfe0-03ef323c9883
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.Verify guest preferences, ensuring that room assignments and special requests are met.Offe
Referenz
b3dbe1ea-0955-4813-8d24-2a288c1a6c0f
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Zürich City, Zürich, Switzerland
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Berufseinsteiger
Locations
Zürich
Job-Kategorie
Food & Beverage
Beschreibung
Nach Vereinbarung suchen wir eine(n) Chef de ServiceDu sorgst dafür, dass Restaurant, Bar sowie Event- und Seminarräume reibungslos laufenAls Gastgeber bist du der erste Ansprechpartner für Gäste und
Referenz
f07f90c7-e420-4fca-8456-8c4f99a87789
Verfallsdatum
01/01/0001