Reservation Associate

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a friendly and detail-oriented Reservation Associate to join our team in Mysuru, India. As a Reservation Associate, you will play a crucial role in ensuring a seamless booking experience for our guests, serving as the primary point of contact for inquiries, reservations, and related services.

• Manage room and service reservations efficiently through various channels, including phone, email, and online platforms
• Provide prompt and professional responses to guest inquiries regarding availability, rates, and packages
• Input and update reservation details in our system with a high level of accuracy
• Coordinate special requests with relevant departments to enhance guest satisfaction
• Promote additional services and upgrades to maximize guest experience and company revenue
• Maintain detailed records of reservations and prepare occupancy reports as required
• Address and resolve guest concerns or requests in a timely and courteous manner
• Collaborate with other team members to ensure smooth operations and excellent customer service
• Stay updated on property offerings, promotions, and policies to provide accurate information to guests

• High school diploma or equivalent (required); degree or diploma in hospitality management, business administration, or related field (preferred)
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members
• Proficiency in reservation software systems (e.g., Opera, Amadeus)
• Exceptional attention to detail and strong organizational abilities
• Customer-focused mindset with a commitment to providing outstanding service
• Basic computer skills and familiarity with standard office software
• Ability to work efficiently in a fast-paced environment
• Excellent multitasking and problem-solving skills
• Flexibility to work various shifts, including weekends and holidays, as needed
• Previous experience in hospitality or customer service is a plus