Reception Team Leader

IBIS Birmingham New Street | Full Time

Feel Welcome at IBIS

At IBIS, we believe that hospitality is about people first. We create spaces where guests feel genuinely welcome and teams feel supported, valued, and empowered to be themselves. At IBIS Birmingham New Street, we are looking for a Reception Team Leader who leads with warmth, confidence, and passion for service.

If you enjoy bringing people together, setting the tone on shift, and delivering great guest experiences every day this role is for you.

Your Role

As Reception Team Leader, you’ll be the heartbeat of our Front Office operation. Leading by example, you’ll support your team, ensure smooth daily operations, and create positive, memorable moments for our guests from arrival to departure. This is a hands‑on leadership role in a fast‑paced, guest‑focused environment.

What You’ll Do

• Lead, coach, and inspire the reception team to deliver friendly, efficient, and consistent service
• Oversee front desk operations including check-in, check-out, reservations, billing, and guest enquiries
• Act as a key point of contact for guests, handling feedback and resolving issues with professionalism and care
• Manage rotas, shift coverage, end‑of‑day procedures, banking, and room reconciliation
• Work closely with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey
• Support on-boarding and ongoing development of team members
• Maintain accurate records and contribute to performance, quality, and guest satisfaction targets
• Ensure compliance with Accor standards, hotel procedures, and health & safety requirements
• Step in to support Food & Beverage operations when needed during busy periods

Health, Safety & Wellbeing

• Follow Accor Health, Safety, and Environment policies at all times
• Take part in required training and report hazards, incidents, or injuries promptly
• Support fire, evacuation, food hygiene, and safe working practices
• Contribute to risk assessments, energy conservation, and correct use of equipment

What You Bring

• At least 1 year of experience in a team leader or supervisory role within hospitality
• A minimum of 2 years’ experience in a hotel or guest‑facing environment
• A natural people‑leader with strong communication and problem‑solving skills
• Organised, adaptable, and calm under pressure
• Confident using hotel systems and Microsoft Office
• Flexible to work shifts, including weekends and holidays
• A genuine passion for hospitality and making every guest feel welcome
• Right to work in the UK is essential (sponsorship is not available)

What We Offer You

• Competitive salary of £27,703.70 per year
• Discounted stays across Accor hotels worldwide
• Pension scheme
• Ongoing training and development opportunities within Accor
• Free meals while on duty
• 28 days holiday
• Free car parking

A Day in the Life

No two days are the same at IBIS. As a Shift Leader, you’ll guide your team through busy arrivals, support guests with their needs, assist with reservations and admin tasks, and step into Food & Beverage service when required. You’ll motivate your team, support new starters, and help ensure every guest leaves feeling welcome and cared for.

Why Join IBIS Birmingham New Street?

You’ll be part of a close‑knit, supportive team where collaboration, individuality, and development are encouraged. At Accor, we recognise talent, support growth, and create opportunities — because when our people thrive, our guests do too.

Data Privacy Notice

The personal data collected during your application will be retained for up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.
We take all necessary precautions to protect the security, confidentiality, and integrity of your personal data and prevent misuse. You have the right to access, rectify, delete, or request the portability of your personal data, and to limit or object to its processing, under applicable law (including GDPR and the Data Protection Act 2018).