Quality Assurance Executive

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Key Responsibilities:

• Conduct regular inspections and audits of hotel facilities, including guest rooms, public areas, food and beverage outlets, and back-of-house operations to ensure quality and hygiene standards are maintained.

• Evaluate guest service standards and identify areas for improvement by reviewing guest feedback, complaints, and service delivery processes.

• Develop, implement, and monitor quality control procedures and policies in line with brand and regulatory requirements.

• Collaborate with various departments (housekeeping, front office, food & beverage, maintenance) to ensure compliance with quality standards.

• Provide training and guidance to hotel staff on quality assurance practices, customer service, and operational standards.

• Prepare detailed reports and documentation on audit findings, including corrective action plans and follow-up activities.

• Coordinate with external agencies and regulatory bodies for inspections and certifications.

• Keep updated with industry best practices and implement continuous improvement initiatives.

• Monitor competitor hotels to benchmark service quality and implement innovative practices.

• Assist management in setting quality objectives and strategies aligned with overall business goals.

• Educational Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.

• Additional certifications in Quality Management (e.g., ISO 9001, Six Sigma, HACCP) are a plus.

• Experience:

• Minimum 2-4 years of experience in quality assurance or quality control within the hospitality or hotel sector.

• Experience with hotel operations, guest service standards, and regulatory compliance is highly desirable.