PART TIME GUEST SERVICE & EVENTS ADMINISTRATOR (25H) - MATERNITY COVER

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Position Overview

To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, organisation and smooth running of events on behalf of all clients for the Reservations and Events department.

To be responsible for the day-to-day duties with accepting and entering individual/groups reservations. To undertake a variety of secretarial and general administration functions. Present a professional, friendly and efficient impression of the Hotel at all times.

Main responsibilities

• Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
• Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
• Daily ckeck of OTAs messages
• To support the Reservations and Events department in answering all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.  Ensure that all relevant information is obtained.
• To support the Reservations and Events department enquiries received on generic inbox
• Manage reservations and booking enquiries via telephone, email and face to face
• To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
• To be the first point of call for all client enquiries regarding accommodation and meeting and events
• To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
• Responsible for Banqueting/VIP Event materials set up such us tag, table number, etc
• To remind and chase events and group bookings to make sure T&C of booking are in place such as contract, payment.
• Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
• Maintain the accuracy of the in-house reservations system
• Welcome every guest and provide exceptional service throughout their stay.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handling emails, phone enquires and other administration tasks such us Skip the Clean Points Reward System, Room Reconciliation, Marge Brut, City Ledger accounts reminders
• Responsible to charge Pre Paid OTAs booking though Opera
• Responsible for balancing banking transactions for the hotel.
• Ensuring Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assisting with Food and Beverage services if and when required.
• Required to attend training sessions by company during day time.
• Responsible to keep up to date OTAs and Events Platforms
• Support on internal communication and social media content
• Responsible for Novotel Cambridge North LinkedIn profile
• Support on any other ad hoc project marketing content
• 5hours shift x 5 days including Saturdays

Benefits

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.