- Vollzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
The Savoy, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF68512A
Night Manager, The Savoy Hotel
Region
Luxury & Lifestyle
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Title: Night Manager
Department: Front of House
Inspired and Supported by: Front Office Manager
Salary: £49,772 (including service charge)
Your purpose will be:
You will be the night time guardian of the Savoy, overseeing all elements of the operation overnight. You will be responsible for ensuring the safety and enjoyment of our guests while setting the teams up for success the following day through overnight reporting and preparations.
You will be accountable for:
- Ensuring the health and safety of all departments and guests overnight, including implementing and enforcing safety protocols and emergency procedures.
- Ensuring all service standards are followed, maintaining the highest level of service excellence throughout the night shift.
- Overseeing the guest experience overnight and ensuring all guests receive a consistently high calibre of service, handling any guest concerns or issues promptly and effectively.
- Setting the whole Savoy team up for success through attention to detail, clear communication, and initiative, providing guidance and support to all departments during the night shift.
- Training, nurturing, and inspiring the team, specifically managing the performance of the night shift by conducting regular training sessions, providing constructive feedback, and fostering a positive and motivated work environment.
- Implementing effective communication channels to ensure seamless information flow between the night shift and other departments, promoting teamwork and collaboration.
- Collaborating with the Front Office Manager and other relevant stakeholders to develop and implement standard operating procedures and guidelines for the night shift operations.
- Conducting regular audits and inspections to monitor compliance with operational standards, identifying areas for improvement, and implementing corrective measures as needed.
- Managing resources efficiently, including staffing levels, inventory, and supplies, to optimise operational efficiency and cost-effectiveness.
- Keeping up-to-date with industry trends and best practices in night operations and guest experience, implementing innovative ideas and initiatives to enhance the overall guest experience.
- Handling any escalated issues or complaints during the night shift, providing effective solutions and ensuring guest satisfaction.
- Maintaining accurate records and reports related to night shift operations, including incident reports, guest feedback, and financial transactions.
- Continuously evaluating and improving processes and procedures to streamline operations, increase productivity, and enhance the overall efficiency of the night shift.
Your key responsibilities & contribution will be:
- Coordinate and supervise all night shift operations, ensuring seamless communication and collaboration among departments.
- Act as the primary point of contact for guests during the night, addressing any concerns, resolving issues, and providing exceptional customer service.
- Implement and enforce security measures to ensure the safety and well-being of guests, employees, and the property.
- Conduct regular inspections of the hotel premises to identify and mitigate potential safety hazards or maintenance issues.
- Collaborate with the Front Office Manager to develop and implement effective training programs for night shift employees, focusing on service excellence, emergency procedures, and crisis management.
- Monitor and maintain accurate records of incidents, complaints, and any other relevant information during the night shift, ensuring proper documentation and follow-up actions.
- Maximize revenue opportunities by identifying upselling and cross-selling opportunities to enhance the guest experience.
- Foster a positive and supportive work environment, motivating and empowering the night shift team to deliver exceptional service.
- Stay updated with industry trends, best practices, and emerging technologies relevant to night operations and guest experience, implementing innovative ideas and improvements.
- Collaborate with the Reservations and Revenue departments to optimise room availability, rates, and occupancy during the night shift.
- Act as a liaison between different departments, fostering effective communication and problem-solving to ensure a smooth operation during the night.
- Respond promptly and effectively to emergencies, coordinating emergency response efforts and ensuring appropriate actions are taken.
- Continuously review and improve operational processes and procedures to enhance efficiency, productivity, and guest satisfaction.
- Demonstrate a proactive approach to guest service by anticipating guest needs, resolving issues before they escalate, and creating memorable experiences.
What you will need to do in this role?
- 3 – 5 years’ experience in the luxury hospitality industry
- Excellent customer service skills
- Highly organised with the ability to work independently
- You drive a high performance culture, setting clear expectations, empowering your team and holding them accountable
- You are a critical, strategic thinker, evaluating the changing context, challenging the way things are done and driving continuous improvement and innovation.
- You are a great role model, inspiring your team to strive for excellence. You create a positive and open culture, you show appreciation for others.
- You are able to execute a plan through the team, and are proactive in taking ownership to progress our strategic plans.
- You have high emotional intelligence being empathetic, self-aware, open minded, and you demonstrate humility.
- You are able to meet changing business needs, and initiate change, as well as demonstrating flexibility and embracing it. You manage change effectively with your team.
- You are able to work under pressure in a fast paced environment and confident in making important decisions
- Degree or diploma in hospitality management
- Knowledge of Opera
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis Styles Sydney Central, Sydney, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
IBIS STYLES
Job-Typ
Festanstellung
Locations
Sydney
Job-Kategorie
Food & Beverage
Beschreibung
Located on the doorstep of Surry Hills & Oxford Street, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer! We are currently seeking part-time
Referenz
71f2c97a-6460-497f-b1fa-173f198967a4
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Goa Panjim, Panaji, India
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Panaji
Job-Kategorie
Culinary
Beschreibung
Along with the Executive Chef manages and motivates the kitchen staff in order to offer a high standard of service to guests, is responsible for food hygiene, safety and quality in the hotel, guarante
Referenz
2ca529c4-7623-4443-8283-37d07435a1fb
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Goa Panjim, Panaji, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Panaji
Job-Kategorie
Culinary
Beschreibung
Demi Chef De Partie-Continental Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests
Referenz
2e043e91-b639-41e1-b84d-3ca3fbbd095b
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Brisbane Central, Brisbane City, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Brisbane City
Job-Kategorie
Rooms
Beschreibung
Join our dynamic team as a Concierge team member – Porter / Valet in the heart of Brisbane City, Australia! We're looking for a friendly and customer-focused individual to provide exceptional service
Referenz
41d5c44c-4f4c-4bc5-ae5e-ad076feb0664
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Hanoi
Job-Kategorie
Food & Beverage
Beschreibung
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation• Assist management to supervise junio
Referenz
e9385e9f-6f20-46f9-bd0b-3c64dde19710
Verfallsdatum
01/01/0001
Gehalt
Ort
Mövenpick Hotel Hanoi Centre, Hanoi, Vietnam
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
MOVENPICK
Job-Typ
Festanstellung
Locations
Hanoi
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Business PerformancePrepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/requiredAnaly
Referenz
eb2371ab-018e-4732-aa8b-cf4386ad6c54
Verfallsdatum
01/01/0001
Gehalt
Ort
Pullman Singapore Hill Street, Singapore
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Marketing
Beschreibung
Key Responsibilities Develops and maintains Hotel’s and Food & Beverage outlet’s visual brand identity, ensuring consistency across all design materials Create visually engaging creative design, digit
Referenz
85ac5adb-027b-48d9-bceb-a9ee416bd76c
Verfallsdatum
01/01/0001
Gehalt
Ort
Pullman Singapore Hill Street, Singapore
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Primary Responsibilities· Drives digital marketing plans for the hotel & 3 F&B outlets· Assists to strategize and execute the hotel’s digital marketing communication plan and campaigns on a timely man
Referenz
eabb8bc4-2206-4c3d-aa03-2f5734a84bb1
Verfallsdatum
01/01/0001
Gehalt
Ort
Qantas Lounges by Accor - Canberra, Canberra Airport, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Canberra Airport
Job-Kategorie
Food & Beverage
Beschreibung
This role is based within the Club and Business Lounge at Canberra Airport, a small dining and lounge area providing a friendly and efficient food and beverage offerings that meets our passengers' exp
Referenz
3a542fcd-b79b-4f43-8939-9fad07471e34
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Wailea-Makena
Job-Kategorie
Food & Beverage
Beschreibung
As the Buffet Ambassador, properly greet and acknowledge guests in a friendly and welcoming manner when entering into the buffet room. Responsible to monitor and maintain the hot and cold buffet stati
Referenz
73eb4ea0-bdf8-4a4c-b304-b1b723e71947
Verfallsdatum
01/01/0001