Night Auditor - Swissotel Living Bodrum

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Reports To: Night Manager/Front Office Manager 

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. 

Job Responsibilities 

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. 

• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. 

• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. 

• Prepare and input statistics and income journal sheets to prepare daily reports. 

• Balance and close all bank ticket codes. 

• Run the night audit final after ensuring all revenues are in balance nightly. 

• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. 

• Compile guest email addresses for comment cards and our market research company. 

• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. 

• Basic supervision of 3rd shift staff, including contracted security. 

• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. 

• Other duties as assigned by your supervisor or manager. 

• Accounting background preferred but not required. 

• Ability to operate a personal computer, cash register, and calculator. 

• Ability to compile facts and figures. 

• Telephone and guest relations etiquette and skills. 

• Moderate hearing is required to communicate with guests. 

• Excellent vision is required for viewing computer screens. 

• Excellent speech communication skills are required to communicate with guests over the telephone. 

• Excellent comprehension and literacy are required for reading daily reports, numbers, etc. 

• Ability to lift files/papers to 5 lbs. 50% of time.  May lift luggage to 50 lbs. 

• Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. 

• No continuous standing, climbing, or driving is required. 

• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. 

• Must pass a background check. 

• High school education or equivalent experience.