Meetings and Events Coordinator

Our mission at Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career, or a calling - whatever brings you here, we have something for you!
As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

• Oversee the effective and efficient running of operations and the provision of all services within the Conference department.
• Ensure a consistently high level of service is delivered at all times.
• Handle incoming calls, analyse client needs, prepare quotes, negotiate and close sales, ensuring professional and prompt follow-up.
• Apply the hotel’s pricing and commercial policies to maximise departmental turnover.
• Keep up-to-date records of all events and conferences, managing the database and tracking enquiries and business.
• Assist with the marketing of the hotel and its functions, including social media management.
• Ensure the proper distribution of conference work sheets weekly and share relevant information with all departments.
• Work along with the management to achieve the overall budget.
• Responsible for the sales and management of all group bookings of 10 rooms or more that do not require catering (with the exception of breakfast).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Produce reports and statistics as requested by the Group Services Manager. 
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Maintains control of Guest History and implement policy and procedures.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
• Promotes positive working environment by developing positive team spirit.
• Setup of confidential contracts and agreements

• Some experience in event planning, hospitality, or a similar role.
• Excellent organisational and communication skills.
• Proactive, sales-oriented attitude with a willingness to learn.
• Strong social media and marketing skills.
• Ability to remain calm under pressure and deliver excellent customer service.

What do you get from us?
• Annual Salary £24,336
• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities

Of course you also want to know what it's like to work at Ibis Birmingham New Street ? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, and recognition.

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.

We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.