Lobby Ambassador (Part time/Full-time)

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Lobby Ambassador serves as the first and last point of contact for guests entering the hotel lobby. This role is responsible for creating exceptional first impressions by warmly welcoming guests, anticipating their needs, and ensuring a seamless arrival and departure experience. The Lobby Ambassador acts as a liaison between guests and hotel departments, delivering personalized service in alignment with the hotel’s luxury hospitality standards.

Starting Rate: $19.18

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.65

We have both Full-Time and Part-Time opportunities available. This position is not eligible for Staff Accomodations.  

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Guest Experience

• Warmly greet all guests entering and exiting the hotel lobby.
• Recognize VIPs, repeat guests, and loyalty program members and provide personalized attention.
• Escort guests to the front desk, concierge, restaurants, or other hotel outlets as appropriate.
• Proactively engage with guests to anticipate needs and resolve requests efficiently.
• Ensure guests feel acknowledged within moments of entering the lobby.
• Actively seek to create “Make special happen moments"

Lobby Presence & Hospitality

• Maintain a visible and welcoming presence in the lobby area at all times.
• Monitor lobby activity and guest flow to ensure a smooth arrival and departure experience.
• Provide information about hotel services, amenities, dining options, and local attractions.
• Assist with special occasions such as anniversaries, celebrations, or VIP arrivals.
• The role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.
• Other duties as assigned

Your Skills & Qualifications:

• Ability and willingness to work a variety of shift work, including evenings/weekends/early morning
• Previous experience in Front Desk or customer service an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Perks & Benefits:

• No Staff Accommodations available for this position
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com