IT Coordinator

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. 

The IT Coordinator is responsible for the daily management of the hotel's technological systems, ensuring their operability and efficiency. This role involves coordinating technical support, overseeing the IT infrastructure's operational performance, and collaborating with various departments to optimize technological processes, enhancing the experience for both employees and guests while maintaining high standards of security and service.

Responsibilities

· Coordinate and monitor daily IT operations, including network administration, system maintenance, and user support.

· Implement and maintain IT security measures to protect the organization’s data and systems, following the guidelines defined by the IT Manager.

· Collaborate with various departments to identify technological needs and develop innovative solutions.

· Support IT projects, participating in planning, execution, and progress tracking.

· Provide technical support and troubleshoot hardware and software issues.

· Assist in the implementation and maintenance of IT procedures and technical documentation.

· Train staff on new technologies and best practices related to IT systems.

· Manage and track the inventory of hardware, software, and licenses, ensuring proper use and maintenance.

· Log, follow up, and close technical support tickets, ensuring timely responses and user satisfaction.

· Coordinate with external service providers (telecommunications, equipment maintenance, etc.), ensuring compliance with contracted services.

· Regularly verify the proper functioning of systems and technological devices available to guests (entertainment systems, in-room Wi-Fi, etc.).

· Provide technical assistance during events, conferences, or corporate meetings held at the hotel, ensuring connectivity and audiovisual equipment functionality.

· Support the implementation or upgrade of hotel-specific systems (PMS, POS, CRM, etc.), collaborating with vendors and internal users to facilitate adoption.

· Technical Diploma in Computer Science, Information Technology, or a related field.

· At least 2 years of experience as IT coordination or a similar role, with direct responsibility for technical and operational system management. Preferably with experience in user support within corporate environments, including customer-facing service.

· Previous experience in hotels is a plus.

· Fluency in Spanish and English.

Candidate must be a citizen of the European Union or possess a valid work permit for Spain.

What is in it for you:

• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!