Housekeeping Supervisor

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Housekeeping Supervisor

As a Housekeeping Supervisor at Raffles Doha and Fairmont Doha, you will be responsible for overseeing and maintaining exceptional standards of cleanliness, presentation, and personalized service to ensure an outstanding luxury guest experience. Representing the elegance and service excellence of both Raffles and Fairmont, you will lead and support the Housekeeping team in delivering immaculate guest rooms, public areas, and back-of-house spaces in accordance with the highest hospitality standards.

You will play an integral role in ensuring operational excellence by supervising daily housekeeping activities, monitoring quality standards, and supporting team performance with professionalism, attention to detail, and care. Working closely with Housekeeping leadership and other hotel departments, you will contribute to creating seamless and memorable guest experiences while upholding the distinguished reputation of Raffles Doha and Fairmont Doha.

Key Responsibilities:

• Supervise and coordinate daily housekeeping operations to ensure guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest luxury hospitality standards.
• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and compliance with Raffles and Fairmont brand standards.
• Lead, support, and motivate the Housekeeping team to deliver exceptional service, operational excellence, and attention to detail.
• Assign daily tasks and responsibilities to Room Attendants and Housekeeping colleagues, ensuring efficient workflow and productivity.
• Monitor housekeeping supplies, linens, and amenities inventory levels, ensuring proper stock control and timely replenishment.
• Coordinate closely with Front Office, Engineering, Laundry, and other departments to ensure seamless guest experiences and efficient room readiness.
• Handle guest requests, preferences, and concerns professionally and promptly, ensuring timely resolution and guest satisfaction.
• Report and follow up on maintenance issues, safety hazards, and lost & found items in accordance with hotel policies and procedures.
• Ensure adherence to hygiene, sanitation, health & safety standards, and departmental operating procedures at all times.
• Support onboarding, training, and performance development of Housekeeping colleagues to maintain service excellence and brand standards.
• Prepare reports, room status updates, and operational documentation accurately and efficiently as required.
• Contribute to a positive and collaborative team environment while upholding the luxury service culture of Raffles Doha and Fairmont Doha.

What will you bring to this role?

• Previous experience in Housekeeping or a similar supervisory role within a luxury hotel environment preferred.
• Strong knowledge of housekeeping operations, cleaning procedures, room inspections, and quality control standards.
• Proven leadership skills with the ability to guide, motivate, and support a diverse housekeeping team.
• Excellent attention to detail with a commitment to maintaining the highest standards of cleanliness, presentation, and guest satisfaction.
• Strong interpersonal and communication skills with a guest-centric and service-oriented approach.
• Ability to handle guest requests, concerns, and operational challenges professionally, efficiently, and with discretion.
• Strong organizational and time-management skills with the ability to multitask and prioritize in a fast-paced environment.
• Good understanding of health, safety, hygiene, and sanitation standards within a luxury hotel setting.
• Ability to work collaboratively across departments to ensure smooth and efficient hotel operations.
• Flexibility to work rotating shifts, weekends, and public holidays as required.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.