Hotel Operations Coordinator

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. 

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. 

• Serve as the first point of contact for hotel operational queries; provide solutions or escalate to relevant departments.
• Conduct regular check-ins with General Managers to implement operational strategies and support with any operational needs.
• Support owner communications and ensure timely follow-ups on key issues.
• Manage corporate consultants and follow up with properties on implementation of required actions.
• Collaborate with leadership to develop and implement operational strategies aligned with company goals.
• Support GMs in setting and tracking property-level KPIs and performance improvement plans.
• Assist in annual budgeting and forecasting processes across properties.
• Track and follow up on monthly reporting deliverables (e.g., forecasting, MGM uploads etc).
• Update and maintain month-end operational figures on the dashboard.
• Compile and submit TrustYou reports each month.
• Monitor and report on key performance indicators across properties.
• Schedule and coordinate internal communications such as Townhalls, Business Reviews, and other updates.
• Create and maintain working documents, such as property overviews, and presentation materials.
• Liaise with internal departments (People & Culture, Development, Sales, Marketing, Revenue, Distribution, Security, etc.) to ensure alignment and support.
• Support the IT team with system upgrades, integrations, and troubleshooting.
• Assist with recruitment for key positions (e.g. GMs, FMs) via SmartRecruiters: screening, shortlisting, and interviewing.
• Assist with GM contract creation and approvals.
• Approve GM leave requests.
• Oversee all pre-opening activities including:
  • GM onboarding and support.
  • Critical Path tracking via TaskWorld.
  • Progress calls and reporting.
  • Preparation of POBs and Manning Guides.
  • Initiation of IT Capex Budgets.
• Coordinate with Dubai-based teams and other regional offices as needed.

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 2-3 years of experience in operations support or coordination, preferably in the hospitality sector.
• Experience working with cross-functional teams and senior leadership.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and other relevant platforms such as GAIA, SmartRecruiters, TaskWorld would be ideal.
• Ability to manage multiple stakeholders and priorities.
• High attention to detail and follow-through.
• Hospitality industry experience preferred.

Benefits, Rewards, Motivations: In recognition of your hard work and dedication, we offer:

• Lucrative Rewards: Your efforts won't go unnoticed – anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor's extensive learning and development platform, offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.