Guest Service Agent

The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Handle guest queries, requests, and feedback promptly and with a solutions-focused approach;
• Maximise occupancy through upselling and promoting hotel services;
• Maintain accurate payment handling and compliance with hotel policies.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

Qualifications

What we are looking for
We are looking for bubbly and smiley individuals to be called Heartists that fit the below descriptions:

• Exceptional customer service skills, communication and time management skills;
• Professional appearance that will represent our brand well;
• A friendly and outgoing personality;
• Proven ability to work as part of a team;
• A willingness to use initiative and strong problem solving skills;
• Strong analytical skills with a high level of computer literacy and accuracy;
• Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.

What is in it for you

• Learning & development opportunities.
• Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
• Onsite parking, duty meals, and free laundry.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.