Guest Service Agent

“Hospitality is a work of Heart” at ibis Styles Mount Isa. Everything we do, we do to help our guests and our people feel welcome and valued — giving them the best experience possible.

ALL about us:

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines. It features 57 well-appointed rooms, 2 modular conference rooms with 100+ delegates' capacity, a newly refurbished pool and a fresh renowned Italian-inspired restaurant and bar.

We are currently looking for a passionate and driven individual to take on the role as a full time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

The responsibilities:

• Checking guests in and out

• Maintaining accurate guest accounts

• Taking bookings, providing helpful information & entering reservations

• Answering guests queries in a timely and efficient manner

• Addressing guest requests and handling guest complaints in a positive manner

• Liaise with other departments to assist guest and advise of room moves

The ideal candidate will possess the following qualities:

• Previous Front Office Reception experience preferably in a hotel or resort environment

• Professional telephone manner and exceptional customer service skills

• A friendly and positive can-do attitude who enjoys working in a team

• Previous experience with PMS (Property Management System) is desired but not essential

• Current RSA or Approved Manager's will be an advantage.

Rates of Pay (base)

$26.70 per hour Monday - Friday

$33.38 per hour Saturdays

$40.05 per hour Sundays

$60.08 per hour Public Holidays

What we are looking for

To be successful in this role, you will have:

- Flexibility to work a 7-day roster.

- Attention to detail.

- Good time management and multi-tasking skills.

- Experience is preferred, but not essential – we will provide supportive training.

- Australian work rights are required for this position.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5,500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.