Guest Relations Supervisor

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Mövenpick Hotel Al Zaytoon Baghdad looking for a charismatic and service-focused Guest Relations Supervisor to lead our guest experience efforts and ensure our guests feel welcomed, valued, and cared for from arrival to departure .

• Supervise daily operations of the Guest Relations team to ensure a personalized and seamless guest experience.
• Greet VIP and returning guests, assist with check-in/check-out, and ensure their preferences and expectations are met.
• Handle guest feedback, concerns, or complaints promptly and professionally, ensuring resolution and satisfaction.
• Coordinate with Front Office, Housekeeping, F&B, and other departments to anticipate and fulfill guest needs.
• Maintain guest profiles and records of preferences for future visits.
• Train and guide Guest Relations Officers and ensure adherence to service standards.
• Support in organizing special guest events, amenities, and welcome arrangements.
• Monitor online reviews and guest satisfaction scores, and implement action plans for improvement.

• Minimum 3 years of experience in a guest relations or front office supervisory role (preferably in a 4 or 5-star hotel).
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Fluency in English and Arabic (additional languages are a plus).
• Well-groomed, professional appearance, and confident presence.
• Knowledge of Opera PMS or other hotel software systems is preferred.