- Vollzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
The Savoy, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF62242P
Guest Relations Agent, The Savoy Hotel
Region
Luxury & Lifestyle
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Title: Guest Relations Agent
Department: Guest Relations
Inspired and Supported by: Guest Relations Manager
Salary: £30,753 (including service charge)
Your purpose will be: To deliver an exceptional, seamless guest service experience where process becomes an illusion and personalisation is perfected. Building meaningful relationships with our guests throughout their stay ensuring future loyal guests.
You will be accountable for:
Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion
Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
Ensuring the Front Hall is covered at all times and providing a warm welcome for all guests.
Greeting valued guests and assisting them with any requests, ranging from arrival to departure needs.
Reviewing all arrival reports and ensuring that VIP information is shared with the FOH teams.
To confidently assist the Guest Executives in all elements of the front desk operation including arrivals, check out and billing.
To drive revenue through upselling and cross selling.
Communicating clearly with other teams and through RSM to ensure efficient service for our guests.
Seeking opportunities to surprise and delight our guests.
To meet all service standards in every guest interaction.
Building connections with our guests during their stay when meeting them in the Front Hall.
To pay keen attention to guest preferences and update profiles accordingly.
What you will need to do in this role?
1 – 3 years’ experience in a luxury hospitality environment
Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
Enthusiastic and positive personality with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Flexibility to work different shifts
Knowledge of OPERA PMS
Previous experience of guest complaint handling and going the extra mile to meet guest needs
Knowledge of Opentable, Silverware
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
ibis Dubai Al Rigga, Dubai, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Food & Beverage
Beschreibung
We're looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable experience.• To understand and respond to all guest needs and requests in a timely and
Referenz
35f472a4-810d-46ae-9c85-4dcf78b7763f
Verfallsdatum
01/01/0001
Gehalt
Ort
, İzmir, Turkey
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SWISSOTEL
Job-Typ
Festanstellung
Locations
Izmir
Job-Kategorie
Vertrieb und Marketing
Beschreibung
To ensure the sales target with customersResponsible of sales of the meetings with accommodation, meetings with accommodation and social functionsConducts sales calls to prospect clients in various ma
Referenz
62ff7d5a-cc76-459d-a613-58d357af2d05
Verfallsdatum
01/01/0001
Gehalt
Ort
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SWISSOTEL
Job-Typ
Festanstellung
Locations
Izmir
Job-Kategorie
Rooms
Beschreibung
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Referenz
1af74a37-f2f5-4913-b275-b830be203bb8
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Sales
Beschreibung
Conducts daily sales calls and arrange site inspection trips to hotel for Leisure/ Corporate / MICE / GCC clients.Able to provide quick and timely responses, immediate communication to the properties,
Referenz
ae837a89-c159-4642-a46d-73e3c69f6ee2
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Bengaluru Hosur Road, Bengaluru, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Bengaluru
Job-Kategorie
Food & Beverage
Beschreibung
Perform opening/closing side duties as assigned and set all tables according to standards and proceduresDeliver F&B services in accordance to departmental standards and proceduresCheck on table settin
Referenz
9ae0d414-ca66-42fb-b90a-a79cbf4e32b2
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Melbourne on Collins, Melbourne, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Melbourne
Job-Kategorie
Culinary
Beschreibung
Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility:Focus on menu presentation and food quality through all Pastry areas with ownership over design, prese
Referenz
5d9294f7-28d2-4540-815c-4453c339488e
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Mumbai
Job-Kategorie
Rooms
Beschreibung
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Referenz
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
Referenz
a22a5126-99df-4b56-8bdc-13f356bcdf0d
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
Referenz
9ab4f081-b271-45df-a977-1456d97e6a2e
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Engineering & Wartung
Beschreibung
We are seeking a highly skilled and motivated Engineering Supervisor to join our team in Sofitel Dubai The Palm. As an Engineering Supervisor, you will play a crucial role in overseeing and managing t
Referenz
e4636332-f87f-463e-bfe0-03ef323c9883
Verfallsdatum
01/01/0001