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Mövenpick Cairo Media City, 6th of October City, Egypt

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REF51799F

Guest Relations Agent

Region

MEA SPAC


Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.


Job Description

  • Greet guests warmly and professionally upon arrival.
  • Anticipate and address guest needs and preferences.
  • Build rapport with guests and create a personalized experience.
  • Resolve guest complaints and concerns in a timely and effective manner.
  • Provide information about hotel amenities, services, and local attractions.
  • Assist with special requests and arrangements, such as room upgrades or dining reservations.
  • Maintain accurate records of guest interactions and feedback.
  • Prepare guest correspondence and documentation as needed.
  • Assist with check-in and check-out procedures if required.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Collaborate with colleagues to maintain a positive and supportive work environment.
  • Share knowledge and best practices with team members.
  • Contribute to the overall success of the guest relations team.
  •  

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Positive and outgoing personality
  • Previous experience in hospitality or customer service preferred
  • Knowledge of local attractions and activities
  • Proficiency in relevant computer systems and software

Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern. 

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