- Vollzeit
- Festanstellung
- SLS
- Rooms
__jobinformationwidget.freetext.LocationText__
SLS Barcelona, Barcelona, Spain
__jobinformationwidget.freetext.ExternalReference__
REF29912K
Guest Experience Manager
Region
Luxury & Lifestyle
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
What you’ll do
We are looking for an experienced Guest Experience Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs the operations of the Guest Experience and Bell/Door department. The Guest Experience Manager assures the guest experience is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.
- Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
- Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
- Establishes clear expectations and holds the guest experience team accountable for exemplifying desired service standards.
- Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.
What we are looking for...
- Degree with emphasis in Hospitality management.
- +3 years experience in hospitality within hotels in a similar role.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike. You make a positive impact.
- You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Vancouver
Job-Kategorie
Food & Beverage
Beschreibung
Banquet Server - On Call/CasualAt Fairmont Hotel Vancouver, we pride ourselves on delivering exceptional service and world-class cuisine. As a Banquet Server, you’ll play a key role in creating unforg
Referenz
e7f553e5-cdfb-4737-befe-79a5236be6bd
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Vancouver
Job-Kategorie
Food & Beverage
Beschreibung
Banquet ServerAt Fairmont Hotel Vancouver, we pride ourselves on delivering exceptional service and world-class cuisine. As a Banquet Server, you’ll play a key role in creating unforgettable experienc
Referenz
48f33d4e-43c9-49fe-ae5a-fe1c4a41b781
Verfallsdatum
01/01/0001
Gehalt
Ort
MERCURE SYDNEY BANKSTOWN, Bankstown, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Festanstellung
Locations
Bankstown
Job-Kategorie
Rooms
Beschreibung
This is a great opportunity for a strong Assistant Manager to take the next step in their career.As our next Front Office Manager reporting directly to the General Manager, you will:Lead the Front Off
Referenz
a294a9f9-0d03-4e1c-953d-ce784c4fbf9f
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Vancouver
Job-Kategorie
Culinary
Beschreibung
Executive Sous ChefAs Executive Sous Chef, you are a dynamic leader and culinary innovator who inspires excellence, drives operational efficiency, and sets the standard for exceptional food quality an
Referenz
7012df3f-3ecb-453b-ae03-83c618e5d323
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Wellington, Wellington, New Zealand
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Wellington
Job-Kategorie
Rooms
Beschreibung
You are at the heart of the hotel! As a Housekeeping Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creati
Referenz
ef6d141a-341e-4ea5-86fd-9fd99caf21a9
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Sonoma
Job-Kategorie
Food & Beverage
Beschreibung
Reporting to the Banquet Director, responsibilities and essential job functions include but are not limited to the following:Checks in and out with Banquet Director and takes direction. Has ability to
Referenz
5bd8b9d4-6224-46fe-b116-e177568a2ee8
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Sydney Darling Harbour, Sydney, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Sydney
Job-Kategorie
Culinary
Beschreibung
Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided wit
Referenz
7e6c47d0-156e-4148-ac3b-aefd8d51041f
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Tullamarine
Job-Kategorie
Rooms
Beschreibung
At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming
Referenz
ddd92d1b-912c-47f4-8bca-12c851110bcd
Verfallsdatum
01/01/0001
Gehalt
Ort
Hotel Woolstore 1888, Sydney - Handwritten Collection, Pyrmont, Australia
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
HANDWRITTEN
Job-Typ
Befristung
Locations
Pyrmont
Job-Kategorie
Rooms
Beschreibung
We are delighted to offer an exciting opportunity for a seasoned Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collec
Referenz
c6931a58-8b06-4b27-9566-b4d635aa24ee
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Chicago
Job-Kategorie
Food & Beverage
Beschreibung
Food & Beverage CoordinatorEvery memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe, efficient operations and except
Referenz
4de86e97-e2f7-4562-8673-37a89a97bc7f
Verfallsdatum
01/01/0001