GSA - Housekeeping

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.

• Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
• Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
• Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
• Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
• Inspect and prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
• Follow lost and found procedures strictly and report any discrepancies immediately
• Maintain and properly use all housekeeping equipment, supplies, and materials
• Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
• Participate in ongoing training programs to enhance skills and stay updated on industry best practices
• Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed

• Diploma or Degree in Hotel Management, or equivalent qualifications
• Previous experience in housekeeping or hospitality industry preferred
• Strong attention to detail and ability to maintain high cleanliness standards
• Excellent customer service skills with a guest-centric approach
• Ability to work efficiently in a fast-paced environment
• Knowledge of cleaning procedures, products, and safety protocols
• Physical stamina to stand, walk, and perform cleaning tasks for extended periods
• Flexibility to work different shifts, including weekends and holidays
• Strong communication skills in English and local languages
• Team player with the ability to collaborate effectively with colleagues
• Excellent time management and organizational skills
• Trustworthy and responsible, capable of handling master keys and maintaining security
• Willingness to learn and adapt to new procedures and technologies