General Manager, Hawthorn Dining Room & Bar

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

General Manager, Hawthorn Dining Room & Bar 

As General Manager of Hawthorn Dining Room & Bar, located within the iconic Fairmont Palliser Hotel, you will be responsible for leading the continued revitalization of this newly renovated space. You will curate an elevated experience for both guests and colleagues by demonstrating strong leadership, strategic foresight, and a commitment to innovation. With a proven track record of excellence in hospitality, you will inspire your team to consistently deliver exceptional service and ensure every guest visit is memorable and impactful.

Reporting to the Director of Food & Beverage, the General Manager of Hawthorn Dining Room & Bar will be responsible for the following key duties and responsibilities (including but not limited to):

• Oversee daily operations of Hawthorn with a strong and visible presence on the floor, leading by example to ensure excellence in guest service.
• Partner closely with the Restaurant Chef to ensure seamless coordination between Front and Heart of House operations.
• Collaborate with the Restaurant Chef, Head Bartender, and Mixology team to develop and maintain all restaurant menus in alignment with the venue’s overall concept and brand guidelines.
• Engage proactively with guests to gather feedback, address concerns, and transform any service recovery moments into positive experiences.
• Monitor guest cues and behavior to identify and mitigate potential service issues before they arise.
• Ensure full compliance with Alberta liquor laws and responsible alcohol service in accordance with ProServe regulations.
• Recruit, onboard, and train new colleagues while fostering a culture of growth, learning, and high performance and ensuring our Fairmont service standards are met.
• Lead and support the team in delivering service that meets and exceeds brand standards.
• Promote internal talent development and succession planning through mentorship and performance management.
• Champion innovation and contribute to redefining Calgary’s culinary scene through creative programming and community engagement.
• Drive top-line revenue and profitability through strategic planning, promotions, and operational initiatives aligned with the restaurant’s concept.
• Manage Hawthorn’s social media presence in partnership with the Restaurant Chef and Marketing Team, ensuring brand consistency and engagement.
• Monitor and respond to guest reviews and feedback across online platforms in a timely, professional manner to protect and enhance the restaurant’s reputation.
• Maintain strict adherence to health, safety, and sanitation standards at all times.
• Manage the departmental budget effectively, ensuring financial targets are achieved.
• Collaborate cross-functionally with other hotel departments to contribute to overall operational excellence.

• Minimum of 5 years of progressive leadership experience as a General Manager or Restaurant Manager in a high-volume, full-service restaurant setting.
• Previous experience in a luxury hotel or fine dining setting is considered a strong asset.
• Deep understanding of current food and beverage trends, with a highly creative and forward-thinking mindset, focused on setting trends rather than following them.
• Exceptional communication, organizational, and leadership skills.
• Demonstrated expertise in menu development, strategic planning, marketing initiatives, and online reputation management.
• Proven ability to drive revenue and profitability while maintaining exceptional colleague engagement and delivering a consistently elevated guest experience.
• Strong interpersonal and conflict-resolution abilities, with a proactive and solution-oriented approach.
• Strong financial and analytical skills, with experience managing departmental budgets, labor forecasting, and cost control strategies.
• High degree of professionalism, integrity, and personal accountability.
• Genuine passion for hospitality and a commitment to building, mentoring, and inspiring a best-in-class team of food and beverage professionals.
• Collaborative and empowering leadership style with a focus on coaching, accountability, and colleague engagement.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS