- Vollzeit
- Befristung
- MAMA SHELTER
- Rooms
__jobinformationwidget.freetext.LocationText__
Mama Shelter Roma, Rome, Italy
__jobinformationwidget.freetext.ExternalReference__
REF68019J
Front Office Agent
Region
Luxury & Lifestyle
Fondato nel 2008 da Serge Triganò e dai suoi figli Jérémie e Benjamin (co-fondatori di Club Med), Mama Shelter è un luogo in cui puoi mettere in scena la tua vita quotidiana.
Si tratta di luoghi atipici, dove tutti si sentono a casa, luoghi nati da una miscela di influenze, libertà, sensazioni ed emozioni. Ogni Mama racconta la storia della città in cui si trova e tutte le influenze si fondono insieme. Offriamo ai nostri ospiti un'atmosfera gioiosa e un servizio eccezionale ad un prezzo accessibile a tutti. Più che camere e ristoranti, Mama Shelter è un moto continuo, un'atmosfera vibrante: un vero e proprio rifugio urbano, non solo esteticamente gradevole è moderno ma anche popolare, accogliente e sexy. Qualunque sia il motivo, noi siamo tutti qui per rendere l'esperienza del cliente il più indimenticabile possibile.
La nostra missione?: portare piccoli momenti di felicità alle persone.
La nostra crescita ci permette di dare dei fantastici percorsi di sviluppo ai nostri team members promuovendo promozioni interne e/o crescendo in altre realtà internazionali, e non è solo una questione di diploma o di anni di esperienza!
Mama Shelter fa parte di Ennismore, un gruppo alberghiero creativo che affonda le sue radici in culture e destinazioni, con un portafoglio globale di brands. Ennismore è una joint venture con Accor, fondata nel 2021.
__________________________________________________________________________
Il nostro impegno per la diversità e l'inclusione:
Mama è un'azienda inclusiva e la nostra ambizione è quella di reclutare e promuovere talenti diversi. Le nostre pubblicità sono neutre dal punto di vista del genere; qui si utilizza il genere maschile per semplificare il testo.
THE MISSION?
As they say, a good first impression lasts forever & thankfully, you are the first person our customers
meet 🤩. No need to worry, they’re in good hands with you.
You are in charge of welcoming our guests and monitoring their stay at all times of the day.
Like Mama, you provide all the elements of a personalized and warm welcome 🤩: preparation of
arrivals, check in & check out for individual customers and groups, taking last minute reservations,
switchboard, processing of customer requests ...
In order to ensure quality customer follow-up, you communicate all information back to your direct
management team (complaints, comments or customer feedback ...).
You manage and are responsible for your cash bank; you also verify all existing accounts.
You edit, process, and follow up on customer invoices.
Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of
products), restaurant and our events.
Using your best writing, you let out your inner creativity 👨🎨 by writing on the mirrors of each floor and /
or elevator with useful information and nearby activities for our guests to enjoy.
The customer experience must be perfect and you guarantee it.
MADE FOR YOU? ONLY IF...
• Detail is important to you, nothing is missing thanks to your anticipation!
• You are attentive and friendly, you are overflowing with kindness and do not know what to do with it!
• You are versatile and even a little bit of a seller 😉.
• You know how to manage pressure and stress, Master Yoda taught you everything… 🧘.
• Confidentiality is important to you: what happens at Mama stays in Mama.
• You are warm; forget the bell at the entrance 🛎, each customer has your attention upon arrival.
• You have a team spirit, your colleagues can count on you.
• You know how to solve this scenario (priority management):
A customer arrives at the reception complaining that their alarm clock did not ring this morning, while at
that exact moment the phone rings with your crush on the line calling for you in their sweetest voice,
and another customer shows up at the other side of the reception- room key in hand and barefoot. What
do you do ?🤔
YOUR LITTLE EXTRAS:
- For you The Shining is not only a horror film, but above all a film about a hotel 😱🏨.
- Protel or Opera are the PMS you master.
- Your look is offbeat but you don't scare away the kids 😳.
- Your dream of speaking in that 3rd language has so far gone unfulfilled!
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
Oversee all Front Office operations, including Reception, Bell Desk, Concierge, Guest Relations, and Communications Center.Personally supervise Front Office areas in the absence of the respective supe
Referenz
9ab4f081-b271-45df-a977-1456d97e6a2e
Verfallsdatum
01/01/0001
Gehalt
Ort
Raffles Singapore, Singapore
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
RAFFLES
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Wellness und Erholung
Beschreibung
Taking guidance and instruction from the Senior Spa Attendant, the Spa Attendant is responsible for the hygiene, cleanliness and sanitisation of the spa and gym. They are required to orientate guests
Referenz
91bbdee9-8761-4acd-b811-1e592c491527
Verfallsdatum
01/01/0001
Gehalt
Ort
Raffles Singapore, Singapore
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
RAFFLES
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Vertrieb und Marketing
Beschreibung
The Food & Beverage Marketing Communications Executive supports the development of all hotel Food and Beverage collaterals, including supporting public relation programmes and advertising artwork. It
Referenz
c4e465e5-3349-464c-9e8f-63c9f2344691
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Jakarta Mangga Dua Square, Jakarta, Indonesia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Befristung
Locations
Jakarta
Job-Kategorie
Vertrieb und Marketing
Beschreibung
We are seeking a detail-oriented and analytical Revenue Analyst to join our dynamic team in Jakarta, Indonesia. As a Revenue Analyst, you will play a crucial role in maximizing our organization's reve
Referenz
ac369edd-4b28-4aa3-9d70-fb3d81ded6ed
Verfallsdatum
01/01/0001
Gehalt
Ort
Pullman Jakarta Central Park, Jakarta, Indonesia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
PULLMAN
Job-Typ
Festanstellung
Locations
Jakarta
Job-Kategorie
Vertrieb und Marketing
Beschreibung
What you will be doing:Coordinate all group arrangementsWork with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departmentsF
Referenz
2e9f474e-1565-4d92-8496-b0d7d91594de
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Jakarta Mangga Dua Square, Jakarta, Indonesia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Befristung
Locations
Jakarta
Job-Kategorie
Engineering & Wartung
Beschreibung
We are seeking a detail-oriented and efficient Engineering Attendant to join our team in Jakarta, Indonesia. In this role, you will provide crucial support to our engineering department, ensuring smoo
Referenz
d994a039-34ad-4ac2-a204-0334570145bb
Verfallsdatum
01/01/0001
Gehalt
Ort
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Wellness und Erholung
Beschreibung
What you will be doing:Keep the Spa areas clean, neat, stocked and organized at all timesGreet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as req
Referenz
06a8f914-9ca8-46ec-aa5d-b7022cea590c
Verfallsdatum
01/01/0001
Gehalt
Ort
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SLS
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
Spend 75% of day in lobby and public areas, interacting with guestsBe the “Mayor of the property”, guest advocate and host, and employee cheerleaderActively engage with the MHG GEM group through email
Referenz
14563ff6-5b77-4e69-99e2-d20a8c76040e
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Singapore on Bencoolen, Singapore
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Engineering & Wartung
Beschreibung
Assist the Chief Engineer/ Assistant Chief Engineer in the daily operation of the departmentEnsures the standard maintenance for the hotel’s different equipment is attended to like plumbing, electrica
Referenz
791d28c4-14af-4ede-b6bb-f313a428a7a7
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Kolkata Rajarhat, Kolkata, India
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Kolkata
Job-Kategorie
Sicherheit
Beschreibung
Develop and implement comprehensive security strategies and protocols to protect the organization's personnel, property, and informationManage and lead a team of security personnel, providing guidance
Referenz
76ddb3e4-a0b1-4c0d-af25-379684ea3e0c
Verfallsdatum
01/01/0001