- Vollzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont La Hacienda Costa del Sol, Cádiz, Spain
__jobinformationwidget.freetext.ExternalReference__
REF51403R
Front Office Agent
Region
Luxury & Lifestyle
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check-in until they check-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.
Responsibilities:
•Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
•Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
•Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
•Manage reservations, ensuring accurate check-in and check-out procedures.
•Provide detailed information about hotel amenities and services.
•Handle guest inquiries and resolve any issues promptly.
•Promote and upsell hotel services, packages, and loyalty programs.
•Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
•Coordinate with other departments to ensure seamless guest experiences.
•Maintain the reception area, ensuring it is clean and organized.
•Handle billing and payment processes accurately.
•Assist with special requests and arrangements for guests.
•Ensure guest privacy and confidentiality at all times.
•Conduct regular training and meetings with the reception team.
•Monitor and manage office supplies and equipment.
•Address any maintenance or repair needs promptly.
•Maintain a positive and professional demeanor at all times.
•Ensure compliance with hotel policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
• Strong communication skills, both verbal and written.
• Dynamic can-do attitude.
• Strong analytical skills and attention to detail.
• Presents a professional and polished appearance.
• Effectively deal with guests and other team members.
• Possessing the trait of being organized and capable of multi-tasking.
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Available to work on shifts, including weekends.
• Post-secondary education in Hospitality or equivalent is a plus.
• Strong team player.
• Highly organized, results-oriented, and able to work well under pressure.
• Creative and Driven: Possess a creative mindset with a desire to learn and grow.
• Tech-Savvy: Proficient in Microsoft Windows applications and Opera PMS.
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Sofitel Auckland Viaduct Harbour, Auckland, New Zealand
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Auckland
Job-Kategorie
Food & Beverage
Beschreibung
Our Ambassador will:Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star
Referenz
c2bf28de-680d-445f-9ea2-06fcdd8f1a80
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Sao Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
São Paulo
Job-Kategorie
Rooms
Beschreibung
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Referenz
d6e6e50a-d47e-4682-90ae-22c350ac2096
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Auckland Viaduct Harbour, Auckland, New Zealand
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Auckland
Job-Kategorie
Food & Beverage
Beschreibung
Our Ambassador will:Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.Perform basic day-to-day food and beverage service.Opening and Closing of restaura
Referenz
f63352f5-11d1-4df0-92ae-251de57401b7
Verfallsdatum
01/01/0001
Gehalt
Ort
Mama Shelter Singapore (Opening August 2025), Singapore
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MAMA SHELTER
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Would you like to do the opening of our Mama Shelter Singapore?THE MISSION?You’re the person our Mama trusts to develop her establishment’s sales 💸, through a proactive approach and in line with the
Referenz
ad19a3b4-1ad6-47b6-918c-c4521e0e3b8c
Verfallsdatum
01/01/0001
Gehalt
Ort
Mercure Kuala Lumpur Shaw Parade, Kuala Lumpur, Malaysia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Praktikum
Locations
Kuala Lumpur
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Responsibilities:Learn and apply sales techniques, product knowledge, and customer service skillsSupport the sales team in lead generation and client communicationAssist with sales administration task
Referenz
c48d1c62-cb09-44a6-b4ca-d195d718e8ec
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Chicago
Job-Kategorie
Sales
Beschreibung
The Sales Manager is responsible for identifying, prospecting, and securing group rooms business. Liaise between multiple departments to turn moments into memories and make special happen to ensure we
Referenz
f9167d44-f12a-4ccd-a569-ea7e821b9e40
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Sonoma
Job-Kategorie
Finanzen
Beschreibung
The Fairmont Sonoma Mission Inn & Spa is the ultimate elegant oasis, blessed by natural mineral hot springs in the Sonoma Valley. An idyllic, world famous wine growing region abundant with local produ
Referenz
48507163-6e2b-4287-bb39-d3183b36ee9c
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont San Francisco, San Francisco, United States
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
San Francisco
Job-Kategorie
Food & Beverage
Beschreibung
What you will be doing:Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following: Lead, mentor and train the F
Referenz
af26a7f8-30a6-44f1-a66c-59c484b573d2
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Scottsdale
Job-Kategorie
Rooms
Beschreibung
At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve l
Referenz
919954aa-84b2-4602-b724-8bcf7fe6c295
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Scottsdale
Job-Kategorie
Sicherheit
Beschreibung
At the Fairmont Scottsdale Princess, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a PM Security Officer, your attentiveness, effic
Referenz
075852f0-4bff-4709-a2bc-846379f45a48
Verfallsdatum
01/01/0001