Front Desk Agent

Mercure Tangerang BSD City strategically located in the heart of BSD City, a walking distance only to Indonesia Convention Exhibition (ICE), AEON Mall, Green Office Park and The Breeze, which is the centre of business, lifestyle, entertainment and gastronomy. Only 1 hour drive from downtown Jakarta and less than an hour from Soekarno-Hatta International Airport.

The hotel offers 160 spacious rooms with 9 meeting rooms up to 250 pax capacity and completed by various modern facilities including outdoor swimming pool and mini garden for outdoor activity. The artsy chic hotel atmosphere is ideal for both business and leisure travellers

•Assisting guest for reservation, check-in, check-out process including administration and cashiering following the guidelines and procedures

•Provide services and information to guests that are the most accurate and up to date possible, and are delivered in the most meaningful way.

•Maintain an excellent reputation for the Hotel by addressing guest complaints tactfully and efficiently

•Perform at any assignment or duties given by Superior

•Preferably 1-2 years relevant experience in Hospitality Industry

•Excellent in communication (English – Bahasa) and customer relation

•Computer proficiency and email communication skills

•Attention to details, ability to resolve customer issues

•Availability to work shifts, including night shift, weekends and holidays

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.