- Vollzeit
- Festanstellung
- RAFFLES
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF51800N
Food & Beverage Service Executive
Region
Luxury & Lifestyle
The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.
We are hiring for the following outlets:
- Butcher's Block
- Raffles Courtyard
- The Grand Lobby
- Tiffin Room
- yi by Jereme Leung
Primary Responsibilities
Oversees Daily Operations and Achieving Targets
- Oversees the set-up and operation of a station/section in a restaurant.
- Supervises and participates in running an efficient and profitable operation in the assigned areas.
- Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
- Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
- Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
- Assists colleagues and guests efficiently and in a professional manner.
- Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Offers menu options, advice and takes orders.
- Offers drinks, pre, during and after meal service.
- Remembers guest’s preferences to extends personalised service.
- Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
- Double checks order list before "sending" ticket to the kitchen.
- Verifies guest satisfaction with each table during each course served.
- Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
- Serves food in in a timely and efficient manner.
- Arranges all tables following established standards.
- Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
- Makes sure all silver and glassware is polished, wiped and spotless.
- Keeps all side stations clean at all the times.
- Keep chairs and banquettes clean and clear of debris.
- Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
- Makes sure that all product served are accounted for on the final bill before presenting it.
- Up keeps and clears tables between courses throughout the dining experience.
- Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
- At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
- Follows through opening and closing duties.
- Adjusts service to suit guests’ requests and personalises any interaction with the guest.
- Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Ensures NEA rules and regulations are met and achieve.
- Actively engages in upselling and adds value.
- Relays any guest complaints to manager.
- Ensures efficiency of work in dish wash, pantry, and service preparations.
- Ensures cleanliness and work safety in food preparation and service areas.
- Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
- Providing a Leading and Consistent Guest Experience
- Promotes sales through direct guests’ contact.
- Constantly obtains guest feedback during operation ensuring guest satisfaction.
- Handles minor complaints and reports to the managers for proper follow up.
- Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
Management and Leadership of Outlet
- Acts as a mentor and role model to the Food & Beverage Associates.
- Proactive, innovative with in depth Food & Beverage and market knowledge.
- Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
- Provides a high level of Safety and Security for guests and colleagues.
- Checks daily opening and closing duties.
Training, Learning and Development of the Team
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
- Guides the departmental orientation for new hires.
- Ensures that colleagues are aware of hotel rules and regulations.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Candidate Profile
Knowledge and Experience
- Certificate or diploma in hospitality or related field.
- Minimum 2 years’ experience in an international class restaurant.
- At least 1 year relevant experience in a similar capacity an advantage.
- Additional improvement programs in Food & Beverage an advantage.
- Working knowledge of Microsoft Office.
Competencies
- Interpersonal skills – communicates easily/openly with integrity towards own action.
- Communication skills in English spoken/written.
- Reliable and consistent.
- Personal presentation, clean/tidy.
- Comes across as enthusiastic, energetic.
- Able to work as a team.
- Motivator, self-starter.
- Displays initiative and creativity.
- Open minded.
- Committed.
- Team leader, builder.
- Guest oriented.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Mövenpick Grand Al Bustan Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Food & Beverage
Beschreibung
Chef De Partie Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wantin
Referenz
881a7b0a-4b66-4a69-85b9-3eb97cec59c7
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Riyadh Olaya Street, Riyadh, Saudi Arabia
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Riyadh
Job-Kategorie
Food & Beverage
Beschreibung
Hostess You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive! What is in it for you: In 3-4 bullet points, showcase
Referenz
43335e4f-432a-4441-95e0-ee92b22e0008
Verfallsdatum
01/01/0001
Gehalt
Ort
Raffles Singapore, Singapore
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
RAFFLES
Job-Typ
Festanstellung
Locations
Singapore
Job-Kategorie
Vertrieb und Marketing
Beschreibung
The Assistant Director / Senior Manager for e-Commerce & Digital Strategy is primarily responsible for driving the performance for Raffles Hotel Singapore’s digital campaigns and e-commerce channels,
Referenz
9511f2e3-5362-4e59-b777-2467c79f274b
Verfallsdatum
01/01/0001
Gehalt
Ort
Rixos Premium Dubai JBR, Dubai, United Arab Emirates
Experience Level
Director
Zeitplan der Arbeit
Vollzeit
Marken
RIXOS
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Sales team working alongside a fantastic team. As Director of Sales - Luxury at Rixos
Referenz
1894eeb7-899d-4109-82f1-f928027d5fcc
Verfallsdatum
01/01/0001
Gehalt
Ort
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
M GALLERY
Job-Typ
Festanstellung
Locations
Doha
Job-Kategorie
Rooms
Beschreibung
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Referenz
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Verfallsdatum
01/01/0001
Gehalt
Ort
Hôtel Mercure Paris La Défense, Courbevoie, France
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Courbevoie
Job-Kategorie
Retail
Beschreibung
VOS MISSIONS :Maximiser les revenus de l’hôtel en garantissant la performance de toutes les activités commerciales.Développer, animer et fidéliser un portefeuille de clients Corporate et MICE, en défi
Referenz
f75b3d61-0b17-42b8-ae3c-0ed5d46bb9a1
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Chennai
Job-Kategorie
Rooms
Beschreibung
Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on
Referenz
556989d6-11b7-4117-b9a4-d36b6270a4e2
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Chennai
Job-Kategorie
Rooms
Beschreibung
Personally welcome and escort all guests of the hotel.Authorize courtesies for V.I.P’s.Ensure that regular training is conducted as per the standards.Deal with the inquiries and complaints of the Gues
Referenz
b49c3f01-49b1-4daa-8710-a88d36bdabdd
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Cairo Nile El Gezirah, Cairo, Egypt
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Cairo
Job-Kategorie
Geschäftsführung & Hotelmanagement
Beschreibung
Main Duties:Manage the executive's calendar, schedule appointments, and coordinate meetingsHandle confidential and sensitive information with the utmost discretionPrepare and edit correspondence, pres
Referenz
fdc7dab7-63d7-443b-a77e-ece8e4b4603d
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Guwahati GS Road, Guwahati, India
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Guwahati
Job-Kategorie
Vertrieb und Marketing
Beschreibung
Plan the room reservations.Ensure proper selling techniques and strategies are utilized to maximize room revenues.Plan & prepare monthly reports, forecasts and other relevant reports.Respond to custom
Referenz
951bc6d5-8fe4-4552-bfc3-94dffeaabcf8
Verfallsdatum
01/01/0001