Food & Beverage Runner

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Food & Beverage Runner. Reporting to the Restaurant Captain, Assistant Maitre’d, or Maitre’d, the Food & Beverage Runner ensures seamless service by delivering food and beverages to guests while supporting the wait staff. This position combines efficiency, attention to detail, and exceptional guest service to elevate every dining experience.

What you will be doing:

Guest Service & Experience

• Deliver food and beverages from the kitchen to tables promptly and efficiently.
• Attend to guest needs proactively, answering questions about menu items, wine, and beverage offerings.
• Check guest satisfaction during service, report issues, and take appropriate actions to ensure a positive dining experience.
• Maintain a professional, courteous, and approachable demeanor at all times.

Support for Wait Staff & Team

• Assist servers in maintaining smooth operations on the restaurant floor.
• Communicate effectively with the restaurant team regarding menu changes, special requests, and guest feedback.
• Follow instructions from the Captain, Assistant Maitre’d, or Maitre’d regarding floor assignments, side duties, and service priorities.

Operational Excellence

• Ensure tables are properly set, cleared, and reset throughout service.
• Maintain a clean, organized, and well-stocked work area.
• Adhere to restaurant policies, service standards, and safety regulations.
• Perform other duties as assigned to support overall restaurant operations.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 1+ year of experience in a food and beverage setting, preferably in luxury hotels, resorts, or fine-dining establishments.
• Familiarity with restaurant operations and service flow.

Education

• High school diploma or equivalent required; further education in Hospitality, Hotel Management, or related fields is an advantage.

Competencies, Knowledge & Skills

• Ability to work efficiently in a fast-paced environment while handling multiple tasks simultaneously.
• Strong understanding of menu items, wine lists, and beverage offerings.
• Knowledge of food safety, hygiene, and service standards.
• Excellent communication, interpersonal, and teamwork skills.
• Strong attention to detail with the ability to anticipate and respond to guest needs.
• Professional appearance and behaviour in all interactions.
• Ability to remain calm, courteous, and composed under pressure.

Personal Attributes

• Energetic, approachable, and service-oriented.
• Highly reliable, responsible, and adaptable.
• Passionate about delivering exceptional guest experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.