FO Management Trainee

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. Operational Training & Exposure

• Rotate through all Front Office sections including Reception, Concierge, Guest Relations, Telephone Operator, and Executive Lounge (if applicable).
• Assist in daily shift operations to ensure smooth guest check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Ensure compliance with brand standards and service excellence guidelines.

2. Guest Experience

• Deliver personalized and engaging service aligned with luxury hospitality standards.
• Build positive relationships with guests to enhance satisfaction and loyalty.
• Monitor guest feedback (including LQA and online reviews) and support improvement initiatives.

3. Administrative & Reporting

• Support preparation of daily reports (occupancy, arrivals/departures, VIP list, etc.).
• Assist in analyzing performance indicators such as upselling results and guest satisfaction scores.
• Maintain accurate guest records in the PMS system.

4. Leadership Development

• Participate in departmental briefings, meetings, and training sessions.
• Assist supervisors with team coordination during shifts.
• Learn scheduling, manpower planning, and cost control fundamentals.
• Support implementation of departmental action plans.

5. Compliance & Standards

• Ensure adherence to hotel policies, SOPs, and local regulations.
• Maintain grooming and presentation standards at all times.
• Promote a safe and secure working environment.

• Bachelor’s degree in Hospitality Management or related field.
• Strong passion for luxury hospitality.
• Excellent communication skills in English (additional languages are an advantage).
• Strong interpersonal and problem-solving skills.
• High level of professionalism and attention to detail.
• Willingness to work flexible shifts, including weekends and public holidays.

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.