Event Sales & Services Manager

If creating special memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, the 413-room hotel surrounds you with comfort and luxury and is the ideal environment to foster your career. 

Event Sales & Services Manager

Reporting to the Director, Conference Services, the Event Sales & Services Manager is responsible for handling all groups booked by Group Sales that consist of 11 or more guest room peak nights. Conference Services manages the successful planning, coordination, and communication of all conference activities while maximizing revenues and guest satisfaction by working cooperatively with all related hotel departments to ensure the highest level of service for the Fairmont Washington, D.C. guests. 

• Consistently offers professional, engaging and friendly service
• Supervises the planning and coordination of meeting, banquet and guest room related activities to ensure that obligations by the hotel and the client are met with satisfaction.  Responsibilities include but are not limited to: 
  1. 1. Banquet menu selections
     2. Meeting set-up specifications
     3. Arrival/departure patterns
     4. Outside vendor requirements
     5. Props and decorations for functions
     6. Additional equipment and/or services, if requested
     7. Outlet expectations

• Ensures satisfactory liaison between clients/guests and hotel departments.  Supervises service and overall coordination of all arrangements on BEO’s and resumes.
• Responsible for timely distribution of precise conference requirements to all departments.  BEO’s and resumes are due for the following week by 2:00pm on Tuesdays.
• Conducts pre conference meetings for all groups who request
• Conducts post conference meetings with all clients and e-mails comments to all managers.
• Distributes Meeting Planner Satisfaction Surveys to all clients.
• “Up sells” all department services to include food and beverage, amenities and set ups.  Charges additional meeting room rental for additional meeting space.
• Attends meetings to review additional meeting space requested by clients when more than 30 days out.
• Works closely with Group Rooms Coordinator to ensure all sleeping room needs are being met. Monitors cut-off, pick up, attrition, and VIP’s.
• Works closely with audiovisual company to ensure client’s AV needs are met.
• Works closely with Credit Manager to ensure proper billing.
• Works closely with Sales Manager to ensure a complete and smooth turnover from Sales to Conference Services (i.e. space blocked properly, turnover form filled out, credit established.)
• Establishes and maintains an excellent working relationship with all hotel departments.
• Attends weekly meeting/training given by Director of Conference Services.
• Preparing monthly forecasts by reviewing food, beverage and meeting room rental revenues for their particular groups.
• Attends BEO meeting when they have groups in-house.
• Participates in Lobby Duty program.
• Other projects and duties as assigned

What’s in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities                                                                                                 

Rate of Pay: $60,000-74,000 per annum

Qualifications:

• Minimum 2-3 years conference services and event experience required
• Prior Conference Services or Catering Manager experience
• Strong culinary and beverage knowledge and interest
• Operational Food & Beverage experience in a Hotel environment mandatory
• Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Understanding of computers and applications with a strong working knowledge of Opera Windows, MS Word, Outlook, Excel and Sales & Catering
• Must be able to work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required
• Excellent interpersonal and communication skills, both written and verbal
• Degree or diplomas in Hotel Administration from a recognized University/College

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.