- Vollzeit
- Festanstellung
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF11617E
Evening Room Attendant, The Savoy Hotel
Region
Northern Europe
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job title: Evening Room Attendant
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £33,686 per annum (including service charge)
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi skilled Guest Servicing Agent.
Working hours: 14.30 to 23.00
You will be accountable for:
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
- The careful processing of guest garments and staff uniforms/garments
- Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
- To replace mini-bar glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
- Provide directions and assist with all guest enquiries
- Handle guests’ property securely, accurately and efficiently
- Liaise with security over any concerns or issues with guest items
- Ensure all required items are kept clean and replenished
- Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests
- Assist with packing/unpacking/room moves for guests
- Polishing guest shoes
- Accurately recording and charging all items
- Sewing and garment repairs
- Operating laundry equipment correctly
- Assisting in controlling linen stocks and linen inventories
- Accurately processing and distributing staff uniforms, communicating damage and missing items
- Ensuring all communications with guests are in line with our service standards.
- Having thorough knowledge of hotel services and facilities to share with our guests
- Ensuring safe and secure use of master room keys
Other duties as specified by Housekeeping leadership
What you will need to do this role:
Essential:
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- ‘Can do’ attitude and able to adapt to changes
- Problem solving abilities
- Attention to detail
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
- The desire to develop your skills to include public areas, laundry and cloakroom
Desirable:
- 1 year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.
- Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
- Outstanding communication skills
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Rooms
Beschreibung
The Housekeeping Manager reports directly to the Director of Housekeeping. (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of
Referenz
91eb5708-0aea-4110-88de-931248ae22d3
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Culinary
Beschreibung
Assist in the preparation and cooking of various dishes according to restaurant recipes and standardsMaintain a clean and organized workstation, adhering to food safety and hygiene regulationsCollabor
Referenz
c40636af-67d6-4100-9fc4-3e1c1300554f
Verfallsdatum
01/01/0001
Gehalt
Ort
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Rwanda
Job-Kategorie
Food & Beverage
Beschreibung
We are seeking an enthusiastic and experienced Restaurant Manager to join our team. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring
Referenz
15a01068-e1fc-4bff-b3dd-42743b7e5c27
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Culinary
Beschreibung
Take full responsibility for your designated kitchen section, ensuring smooth daily operations, high-quality food preparation, and efficient service delivery in line with Sofitel standards and guest e
Referenz
ccd66dc7-a6ac-4f53-9499-95023fa1e54a
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Fujairah Beach Resort, Dibba Al-Fujairah, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Dibba Al-Fujairah
Job-Kategorie
Engineering & Wartung
Beschreibung
Multi-Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests
Referenz
03c6efe8-0948-4b5e-8079-2740614428de
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Dubai Al Rigga, Dubai, United Arab Emirates
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Food & Beverage
Beschreibung
We're looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable experience.• To understand and respond to all guest needs and requests in a timely and
Referenz
35f472a4-810d-46ae-9c85-4dcf78b7763f
Verfallsdatum
01/01/0001
Gehalt
Ort
, İzmir, Turkey
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SWISSOTEL
Job-Typ
Festanstellung
Locations
Izmir
Job-Kategorie
Vertrieb und Marketing
Beschreibung
To ensure the sales target with customersResponsible of sales of the meetings with accommodation, meetings with accommodation and social functionsConducts sales calls to prospect clients in various ma
Referenz
62ff7d5a-cc76-459d-a613-58d357af2d05
Verfallsdatum
01/01/0001
Gehalt
Ort
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Zeitplan der Arbeit
Vollzeit
Marken
SWISSOTEL
Job-Typ
Festanstellung
Locations
Izmir
Job-Kategorie
Rooms
Beschreibung
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Referenz
1af74a37-f2f5-4913-b275-b830be203bb8
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Dubai
Job-Kategorie
Sales
Beschreibung
Conducts daily sales calls and arrange site inspection trips to hotel for Leisure/ Corporate / MICE / GCC clients.Able to provide quick and timely responses, immediate communication to the properties,
Referenz
ae837a89-c159-4642-a46d-73e3c69f6ee2
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis Bengaluru Hosur Road, Bengaluru, India
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
IBIS
Job-Typ
Festanstellung
Locations
Bengaluru
Job-Kategorie
Food & Beverage
Beschreibung
Perform opening/closing side duties as assigned and set all tables according to standards and proceduresDeliver F&B services in accordance to departmental standards and proceduresCheck on table settin
Referenz
9ae0d414-ca66-42fb-b90a-a79cbf4e32b2
Verfallsdatum
01/01/0001