- Vollzeit
- Festanstellung
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF68462M
Duty Manager
Region
MEA SPAC
In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.
Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.
Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.
Key Responsibilities:
Act as the Manager on Duty and oversee hotel operations during shifts
Handle and resolve guest complaints and feedback in a professional and timely manner
Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
Ensure guest satisfaction and provide personalized service in line with hotel standards
Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
Support emergency procedures and uphold safety and security protocols
Supervise front-line colleagues and provide guidance as needed
Review daily reports, handovers, and ensure proper documentation of incidents
Maintain a strong presence in public areas, assisting guests and supporting staff
Report any major incidents or service challenges to senior management
Education & Experience:
Diploma or Bachelor’s Degree in Hospitality Management or related field
Minimum 2–3 years of experience in Front Office or Guest Services roles, preferably with supervisory or managerial responsibilities
Previous experience as a Duty Manager or Team Leader in an international hotel is a strong advantage
Skills & Competencies:
Strong leadership and decision-making abilities
Excellent interpersonal and communication skills (verbal & written in English and [local language])
Calm and professional under pressure, with strong conflict-resolution skills
Solid understanding of hotel operations, PMS systems (e.g., Opera), and service standards
Flexible and able to work shifts, weekends, and holidays as needed
High level of integrity, responsibility, and attention to detail
Other Requirements:
Customer-focused with a proactive approach to guest satisfaction
Energetic, hands-on, and visible leader with a passion for hospitality
Well-groomed and professional appearance
Why Join Us?
- Opportunity to be part of a leading international hospitality brand.
- Career growth and development within Accor Hotels.
- Dynamic and supportive work environment.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
Ähnliche Jobs
Gehalt
Ort
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Entry Level
Zeitplan der Arbeit
Mini-Job / Aushilfe
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Vancouver
Job-Kategorie
Food & Beverage
Beschreibung
Banquet ServerAt Fairmont Hotel Vancouver, we pride ourselves on delivering exceptional service and world-class cuisine. As a Banquet Server, you’ll play a key role in creating unforgettable experienc
Referenz
48f33d4e-43c9-49fe-ae5a-fe1c4a41b781
Verfallsdatum
01/01/0001
Gehalt
Ort
MERCURE SYDNEY BANKSTOWN, Bankstown, Australia
Experience Level
Mid-Senior Level
Zeitplan der Arbeit
Vollzeit
Marken
MERCURE
Job-Typ
Festanstellung
Locations
Bankstown
Job-Kategorie
Rooms
Beschreibung
This is a great opportunity for a strong Assistant Manager to take the next step in their career.As our next Front Office Manager reporting directly to the General Manager, you will:Lead the Front Off
Referenz
a294a9f9-0d03-4e1c-953d-ce784c4fbf9f
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Associate
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Vancouver
Job-Kategorie
Culinary
Beschreibung
Executive Sous ChefAs Executive Sous Chef, you are a dynamic leader and culinary innovator who inspires excellence, drives operational efficiency, and sets the standard for exceptional food quality an
Referenz
7012df3f-3ecb-453b-ae03-83c618e5d323
Verfallsdatum
01/01/0001
Gehalt
Ort
Novotel Wellington, Wellington, New Zealand
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
NOVOTEL
Job-Typ
Festanstellung
Locations
Wellington
Job-Kategorie
Rooms
Beschreibung
You are at the heart of the hotel! As a Housekeeping Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creati
Referenz
ef6d141a-341e-4ea5-86fd-9fd99caf21a9
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Sonoma
Job-Kategorie
Food & Beverage
Beschreibung
Reporting to the Banquet Director, responsibilities and essential job functions include but are not limited to the following:Checks in and out with Banquet Director and takes direction. Has ability to
Referenz
5bd8b9d4-6224-46fe-b116-e177568a2ee8
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Sydney Darling Harbour, Sydney, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Sydney
Job-Kategorie
Culinary
Beschreibung
Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided wit
Referenz
7e6c47d0-156e-4148-ac3b-aefd8d51041f
Verfallsdatum
01/01/0001
Gehalt
Ort
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Zeitplan der Arbeit
Teilzeit
Marken
ACCOR
Job-Typ
Festanstellung
Locations
Tullamarine
Job-Kategorie
Rooms
Beschreibung
At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming
Referenz
ddd92d1b-912c-47f4-8bca-12c851110bcd
Verfallsdatum
01/01/0001
Gehalt
Ort
Hotel Woolstore 1888, Sydney - Handwritten Collection, Pyrmont, Australia
Experience Level
Associate
Zeitplan der Arbeit
Teilzeit
Marken
HANDWRITTEN
Job-Typ
Befristung
Locations
Pyrmont
Job-Kategorie
Rooms
Beschreibung
We are delighted to offer an exciting opportunity for a seasoned Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collec
Referenz
c6931a58-8b06-4b27-9566-b4d635aa24ee
Verfallsdatum
01/01/0001
Gehalt
Ort
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
FAIRMONT
Job-Typ
Festanstellung
Locations
Chicago
Job-Kategorie
Food & Beverage
Beschreibung
Food & Beverage CoordinatorEvery memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe, efficient operations and except
Referenz
4de86e97-e2f7-4562-8673-37a89a97bc7f
Verfallsdatum
01/01/0001
Gehalt
Ort
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Zeitplan der Arbeit
Vollzeit
Marken
SOFITEL
Job-Typ
Festanstellung
Locations
Philadelphia
Job-Kategorie
Rooms
Beschreibung
We are seeking a service-minded ambassador for the Room Attendant/Housekeeping position.What’s in it for you:Unlimited career development opportunities, both nationally and internationally. The sky
Referenz
242f03cf-2b54-4de5-a696-c546c77becc7
Verfallsdatum
01/01/0001