DUTY MANAGER

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 

We are seeking a dynamic and experienced Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading our front-of-house team to success.

• Manage front-of-house operations to maintain high-quality service standards
• Supervise, coordinate, and plan daily activities of personnel across all areas
• Handle guest challenges and situations professionally, serving as part of the first response team
• Complete daily running sheets and ensure effective communication across all departments
• Monitor and report on staff attendance, punctuality, and performance
• Achieve budgets, customer satisfaction targets, and other key business metrics
• Receive and address verbal complaints, escalating to senior management when necessary
• Implement and conduct training programs for employees, including induction and skills development
• Maintain and improve service quality standards throughout the facility
• Ensure compliance with hygiene standards, food safety regulations, and company policies
• Coordinate with kitchen staff and higher management to facilitate smooth operations
• Oversee the proper use and maintenance of software systems and equipment
• Assist in protecting and maintaining control of designated areas

• Minimum of 2 years' experience as a Duty Manager in a similar hospitality setting
• Bachelor's degree in Hospitality Management or related field
• Strong leadership and team management skills
• Excellent interpersonal and problem-solving abilities
• Customer-focused mindset with a commitment to delivering exceptional service
• Proficiency in English; additional languages are a plus
• Experience with hospitality management software (e.g., Ento, Interlex, or similar systems)
• Demonstrated ability to work in a fast-paced, dynamic environment
• Strong organizational skills and attention to detail
• Proficient in sales techniques and revenue management
• Knowledge of industry standards, best practices, and relevant regulations
• Ability to work flexible hours, including nights, weekends, and holidays
• Excellent communication skills, both verbal and written
• Proven track record of achieving targets and driving continuous improvement