Director of IT (Information Technology)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Employer paid Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) retirement savings plan and matching program
• Life Insurance
• Participation to the ACCOR Leadership Incentive Program
• Duty meal in our staff cafeteria
• Wellness Offerings
• Exclusive employee travel benefits for Fairmont & Raffles employee and their friends and family
• Employee Travel Program within ACCOR network
• Complimentary access to our fitness center
• Discounts on food & beverage and spa services
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Develop and implement an IT strategy that aligns with the overall business goals, ensuring technology investments support long-term growth.
• Oversee all IT systems' installation, configuration, and maintenance, including property management systems (PMS), point-of-sale (POS) systems, guest Wi-Fi, telecommunications, and back-office systems.
• Ensure that the networks and data are protected from cyber threats through the implementation of robust security measures, including firewalls, encryption, and regular audits.
• Manage relationships with technology vendors and service providers, negotiating contracts and ensuring timely support for software, hardware, and network services.
• Lead and manage IT projects, including system upgrades, new technology rollouts, and infrastructure improvements.
• Recruit, train, and supervise IT staff, ensuring they are equipped with the necessary skills and knowledge to support the hotel’s technology needs.
• Ensure that technology enhances the guest experience, providing seamless services such as high-speed internet, in-room entertainment, and efficient booking and check-in/check-out processes.
• Develop and manage the IT budget, ensuring cost-effective technology solutions and resource allocation.
• Keep up-to-date with the latest trends in hotel technology and recommend innovations that can improve guest satisfaction and operational efficiency.
• Communicate with other departments to ensure the smooth running of operations.
• Informing management about the status and progress of IT initiatives.
• Regular participation in HOD meetings
• Technical support for all employees and guest if needed as well as the organization of employee training to ensure the efficient use of IT systems and tools.
• Troubleshooting of IT issues that arise.

Your experience and skills include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree or professional certifications (e.g., PMP, ITIL) are a plus.
• Minimum 5-7 years of IT management experience, preferably in the hospitality industry.
• Strong knowledge of IT infrastructure, including networking, cybersecurity, server management, and software applications relevant to the hotel industry.
• Proven leadership skills with experience managing teams, vendors, and complex projects.
• Strong analytical skills to troubleshoot technical issues and implement effective solutions.
• Excellent verbal and written communication skills to interact with all levels of hotel staff and guests.

Salary Range: $85K - $110K USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid