Director of Housekeeping

Explore limitless possibilities, dreams, and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture, and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls, and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites, and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center, and a 10-court tennis pavilion. Inspired by culture, well-being, and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

We are looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission. Reporting to the Director of Rooms, the Director of Housekeeping is responsible for the overall cleanliness, maintenance and overall care of the hotel to include but not limited to public areas, guest rooms and heart of the house. The Director of Housekeeping is also responsible for the overall performance of the department as it relates to corporate and local objectives.

What you will be doing:

• Manage strategic planning and implementation of processes for housekeeping
• Act as key player in hotel’s preventative maintenance program
• Support the team through employee recognition and celebrations
• See performance management through completion
• Maintain ownership awareness of the departmental operating budget
• Lead and coach the housekeeping team to deliver exceptional guest experiences and colleague satisfaction
• Foster positive interdepartmental relationships to create a seamless experience
• Ensure compliancy with department specific standards set by but not limited to Leading Quality Assurance, Fairmont Brand Standards, OSHA and LSOPs
• Ensure that all guest and colleague requests are handled in an efficient and professional manner
• Support company and hotel policies through active participation in EES, Health & Safety, RPS
• Create a safe working environment through best practices and enforcing policies
• Actively participate and ensure strong departmental representation in all hotel committees and activities
• Develop departmental goals and measurements resulting in guest, colleague, brand and ownership satisfaction
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues throughout the department
• Strong financial acumen as it relates to budget and labor management
• Actively participate in the recruitment and on-boarding of both permanent and temporary colleagues
• Ensure accuracy of monthly inventories in order to efficiently plan out supply orders
• Inspect all areas of the hotel and action concerns accordingly
• Make certain that all instruction given in site alerts and group resumes are successfully carried out
• Ensure that all guest concerns are resolved to full satisfaction
• Guarantee accuracy in payroll, including incentives and gratuities

Your experience and skills include:

• 5+ years’ experience in Housekeeping with a broad operational knowledge and a minimum 3 – 5 years in a senior leadership role is essential
• Capable of managing a multitude of tasks and colleagues professionally 
• Proven ability to manage large teams in excess of 100 colleagues
• Experience with managing within a unionized environment
• Ability to analyze data and trends and create strategies for improvement
• Familiarity with OPERA (PMS), REX, and Birch Street
• Strong communication skills

Salary Range: $100K - $125K USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid